Sleazy car salesman: What would you do now? Would you be as pissed as I am?
I went shopping for a Honda Accord because of a recommendation. One dealer gave me an over-the-phone quote better than any other. At the end of the test drive, the salesman now said that the quoted price did not include the $97 wheel locks (which were on every car on the lot), which were not optional. The salesman said the lock-key was in the glove compartment. I was a bit annoyed that the over-the-phone quoted price was a bait-and-switch, but I was too old and tired to complain at the time.
A few weeks later, I was rummaging through the glove compartment when I noticed that there was no key for the wheel locks. Hmmmm. Then, I took a look at the wheels and noticed that the wheel locks had been removed. (I assume they had been removed during dealer prep because the salesman had not told the service department to leave them). So I looked at the sales contract. There was a line item for $97, but the description was conspicuously blank.
So I fired off an email to the salesman demanding a refund. When he didn’t respond after two weeks, I fired off a snail mail to both the sales manager and the salesman. The salesman called me and in a contemptuous tone said that the refund would be sent as he slammed down the phone.
Another month passed without the refund. During that period, I noticed that wheel locks for my Honda were selling on Amazon for $42. So I called the dealer’s parts department. They sell the wheel locks for $56. Not only did I pay for a product neither desired nor received, but I paid 73% more than the dealer’s list price. Another letter to the sales manager and salesman was mailed two weeks ago without any response.
Would you be as pissed as I am? What would you do?