Sneering unhelpful gate agent: BITE MY ASS

Ah, flying.

Today we took the final leg of my oft-fretted over trip to Colorado (and back). We curbcheck baggage but we’re told we need seat assignments inside. Off we troop to the gate. I hand the guy all the paperwork. He does his typing, etc, and slides us back two tickets. I say “Are the three of us together?” He says: “Only two of you are traveling.” I say no, we’re all going. He snaps at me “Ma’am, I get families in here all the time. I can’t just look at you and tell you’re traveling.” Um, correct, Mr. Asswipe, but maybe if you’d read our paperwork a little more carefully? So I slide it back over to him (politely and patiently, even!) and he checks again. Then he says, with a long-suffering sigh, “Oh, you have a DIFFERENT LAST NAME?” Gee, I didn’t know I needed clearance from the FAA to keep my maiden name.

So then I ask him, again, if the seats are together. As a side note, gentle reader, I’m hoping we’ll get three together, though if we just have the standard two together that’s manageable. But he slides them over and says “This flight is full. You won’t get seats together.” We look at the seats. NONE of them are together. Okay. Fine, I understand this. You can’t accomodate everyone with a full flight. But we’re traveling with a baby under two. THE KID CANNOT SIT ALONE no matter how tempted my husband and I might be to leave him about four rows back. Furthermore, the fruit of our loins must be located in a window seat (so they’ve told me on other flights) because his child seat blocks the row. We have three seats, no two next to each other, and not a single one of them is a window seat. So we’re not just going to have to wrangle around requesting people to switch rows, we’re also going to have to locate someone who will give up a window for an aisle. Is this impossible? Well, no, but it involves us standing in the aisle blocking people with our childseat, a baby, and carryon luggage while everyone is trying to sit their asses down. It creates chaos. That lousy lazy bastard KNEW that’s what would happen, and he didn’t give a shit.

He could have readily said “I’ll try to get at least two of you together–let me locate a good prospect on my screen and page them to come to the podium to see if they’d agree to a change.” Or he could have said “Oh, I’m sorry I can’t help.” Andhe could have been somewhat gracious about the fact that he already blamed me for his own inability to read our tickets. Anything but his nasty shitty
I-don’t-give-a-rat’s-ass attitude.

[The happy ending to this story is that I told a flight attendant I wasn’t sure the best way to solve the problem, and could she help, and she came up with a great way to solve it fast by figuring out which of our three rows we should ask people to move out of versus into. She just sized up who was already seated and presto. We were still blocking the shit out of people but it wasn’t as bad as it could have been. I hated doing this, their job is not to solve our little seating problem, but she was gracious about it.]

I don’t expect to be treated like royalty on an airplane. I don’t expect privileges. I know I’m just an body filling a seat. But airline employees can at least be polite, and they can try to avert problems when they see them coming.

OR, they can pucker up and kiss my pudgy pimpled ass.

Sounds like the flight attendant had her head in the right place. Sounds like the guy at the gate is a classic shirker. Don’t worry, some day, he’s going to pull that attitude on the wrong person and he can kiss his job and probably half his face good bye.

I usually see the ticket agents beseiged by waves of assholes who are trying every trick in the book to get around the line, get on standby, get a better seat, bring a carry on steamer trunk, ad nauseum.

Last year I saw a pair of ticket agents fend off some walking sphincter who tried to get around the line four times in a row. He was angling for try #5 when several guys from the line started grumbling, and that did the trick.

Another time I watched in amazement as a couple with a young child held up the line for 15 minutes and actually worked themselves into tears (yes, both of them) because the airline wouldn’t let them use their non-rated child seat on the flight. It wouldn’t fit correctly in the airline seat so they had to use a seat provided by the airline. According to them little junior was very high strung and would be scarred for life by such torture. I had to laugh because the kid sat there calm as a little Budda throughout the whole performance.

OTOClaw, there was the churl who changed my connection as he processed my ticket without mentioning it to me. That blew my carefully planned 45 minute layover into 3 hours and set off a $15 game of phone tag trying to call off my ride at the other end. Apparently the flight was cancelled. Gee thanks for telling me up front, limpdick. Good job I’m in the habit of double checking my paperwork.

Yah, I’ve been ticked off by surly or clueless ticket agents myself. But it really helps me to imagine the 1,538 fellow citizens they’ve already had to deal with that day. I know I couldn’t hold that job for one shift without dragging somebody over the counter. How’s your halo?

What a putz that gate person was. Are you in the mood to report him? I have done it once or twice and it feels good. Sometimes even very good.

(Una takes steady deep breaths and rocks in place, repeating in monotone:)

I will NOT post how much I hate air travel to another airline thread.
I will NOT post how much I hate air travel to another airline thread.
I will NOT post how much I hate air travel to another airline thread…

This past Memorial Day weekend, mrrobyn and I went to San Antonio to visit my parents. We were supposed to land at DFW and connect with the plane to SA. Naturally, this being American Airlines, we missed our connecting flight. We went to the AA ticket counter to re-book. The VERY nice agent not only got us booked on a flight that left later in the afternoon, but she put us on the standby list for almost every flight until then.

We got to the gate, checked in for stand-by, and managed to take seats away from a couple of pompous First-Class windbags. PF-CWs made it clear he wasn’t happy, but I heard him bitch as I was going through the line toward my nice, soft, wide leather seat. :smiley:

Who says there’s no justice in the world :wink:

Robin

You gotta love (and repeat) the happy travel stories.

Weather screwed up a flight I was on once so we had to spend the night midway to our destination. It messed up my plans (I was supposed to meet friends in NC and drive to SC with them–so now I needed to fly into SC). I stopped a Comair agent in an open area to ask where I needed to go to do this, and he took me over to a terminal himself and did it. Fast. Plus issued me the vouchers I needed to stay overnight, etc. He couldn’t have been nicer, more efficient, or more gung-ho to be helpful. You can bet your ass I wrote a letter on that one.

One question, and then I’ll back out warily:

Cranky, how far in advance did you book your reservations?

Given the choice, I will never again fly American, Delta or any of the other big boys. This past April, I found an airline that left my mouth agape with stunned bewilderment of the good kind: Frontier Airlines.

Not only did they get me booked roundtrip from DFW to San Diego for a third of what American and Delta offered, but they handled the addition of my cat with no trouble at all. The ticket agent, the flight attendants, everyone I spoke with was relaxed,friendly and happy. I had leg room. They gave out really cool pretzels with dipping sauce for the snack. I love them. If you have to fly again, I strongly suggest you check them out.

That’s right. Shop smart. Shop S-mart.

speakeasy – you do make a good point. I’m sure these people do get the parade of assholes everyday and I’m sure that can be very trying. However, Cranky sounds like she (?) was being polite and trying to work things out for everyone.

My halo is fairly dented but I really try to be polite and treat others the way I wish to be treated. I guess that’s all we can do.

I have had very good luck in air travel. I usually fly Southwest and I owe them over an hour since they got one flight in 20 minutes early and the other flight 40; every person I’ve ever worked with from that airline has been very nice, very pleasant. I’m aware that other’s have had vastly different experiences probably because they travel more than me.

lastgasp – a weird bit of “welcome to non sequitur theater” but I LOVE Army of Darkness! Bruce Campbell rocks!

My only flight was to Edmonton. Now Edmonton has a regional airport and an international airport. The guy here at RDU was trying to send my luggage to the regional airport code. The only reason I caught it was because I knew the code for the international airport. That taught me the lesson to always check their paperwork too.
I also learned that the airline I flew on is bad to cancel flights, as I’m sure I’ll be using them again, I’ll be prepared to let my ride at the other end know to be on standby on the exact time to pick me up.

Rys, we bought them 4 weeks in advance, minimum. And got to the airport with more than an hour to spare.

One complicating factor was the fact we were flying out of Denver in the midst of United’s brouhaha. Other airlines (like ours) were getting booked up. Still, you don’t put a baby alone. I don’t care how sick you are of dealing with customers. And heck, it was only 8 a.m.! If I had that job, I’d be homocidal by 7:30 am, but then that’s why I have a job where I work in a little cubicle away from the world. You’d think a gate agent could keep a kindly face on at least until 10 am

Ok. I was just wondering if you got seat assignments when you made your reservations. Unless you’re flying on Southwest or another of the “cattle call” airlines, you should always get your seats assigned when you make your reservations. If you’re unable to get them at that time, keep checking.

An aside: Oftentimes, business travelers will complain that “my travel agent put me in a middle seat.” No, we didn’t–they did it to themselves by calling us to make their reservations two days before they were planning to travel.

We’ll never put someone in a middle seat unless:

  1. There is no other choice because all the window and aisle seats are already assigned, or

  2. They ask for a middle seat. (I’ve only had people do this twice in 23 years in the travel business) or

  3. The traveler is a pure asshole and deserves to sit between two dyspeptic sumo wrestlers.

I’m NOT saying that these instances apply to you, Cranky. All I’m saying is get those seats assigned when you make the reservation, and make the reservation as far in advance as you can.