To start out, unplug the HK speakers from your computer and plug some earbuds/headphones into the jack. It’s useful to know whether the speakers are getting an audio input and this is the least inconvenient way to see if the problem is in your computer or the speakers.
Also double check that your laptop’s volume settings haven’t been changed. Raise the volume slider in the OS and make sure there isn’t a physical mute/volume switch on the laptop itself. This has caused many people headaches.