I was reading one of the consumer advocate type columns recently, and a guy wrote in to say that he bought a product, but then noticed that it was on sale for less somewhere else, so he tried to get the store to refund the difference. The store manager said that they don’t do that, and so the guy asked to see a copy of this policy, and the manager said they don’t have an official policy on it, but it’s generally not done. Is it just me, or is it really silly to just assume that a store will match competitor’s prices? And that if they don’t, they’d better have a policy about not doing this? I mean, a written policy on what you don’t do? “Yes, this store has an official policy of not throwing watermelons off the roof, or wearing silly hats every April 21, or giving every millionth customer a thousand dollars, or giving a free toaster to every new customer. Have we forgotten anything?”
And while I'm on a rant, how about the annoyance that restocking fees caused? You take something back to the store, they give a refund but charge a fee (~15%) to cover the cost of hiring people to sell stuff, then take it back, wrap it up it again, etc. It seems reasonable to me, but people have gotten away with taking stuff back for a full refund any time they want to that they expect to always be able to do it.
" ‘Ideas on Earth were badges of friendship or enmity. Their content did not matter.’ " -Kurt Vonnegut, * Breakfast of Champions *