In the course of many honest jobs I have held in a checkered life, I have often wondered about workplace policies.
Some policies are in place because they are necessary. Rules like "Don’t steal the office supplies. Don’t curse and revile the customers. Failing to show up for work repeatedly will result in termination.
…these policies always make sense.
Some policies seem to be in place so that if someone sues the place, the High Sheriffs can point and say, “Well, we had a workplace policy that prohibits that. Plainly someone violated our policy. Can’t sue us.”
…and this makes sense, too.
Some policies seem to be in place because someone was feeling insecure in his Bosshood, and decided to make some new rules for other people to follow, so he would feel better.
…these rules may or may not make sense.
Some policies are in place because the New Boss arrived, and realized that all the existing employees knew how to carry out their jobs and handle the work environment WAY better than he did, and so it became necessary to screw everything up beyond all recognition, change all the procedures, institute new policies, and generally bring the entire operation to a grinding halt so that EVERYONE will be as clueless as the new boss is…
…and therefore look to the New Boss for leadership and guidance as opposed to ignoring him and doing their jobs, the way they always have.
…these policies almost never make any sense, unless the place was hopelessly screwed up BEFORE the New Boss got there.
Worst of all is a place where ALL of this has happened at one point or another.
Why?
Because workplace policy is almost always cumulative. Once policies are firmly in place, they are, in many shops, nearly impossible to remove without completely revamping the system.
This means that every idiotic rule ever nailed down by some insecure idiot of a boss will remain in play… forevermore. Whether they’re necessary or not. Whether they make any sense or not. Whether they’re even POSSIBLE any more or not…
I worked at a shop like that once. One of the rules said we had to memorize all employee policy. None of us ever did, because by the time I got there, the employee policy handbook was the size of a Stephen King novel.
What you DID was, you got to know your SUPERVISOR, and you made a point of networking with your fellow employees. What were this particular supervisor’s pet peeves? Which rules did he enforce, and which did he ignore, and which did he not even know about?
It was way easier than memorizing that frickin’ phone book. Admittedly, it didn’t always make SENSE.
Someone once gave me an analogy for the situation. I liked it so much, I’m going to inflict it on you all, now. It’s long, and complicated, so if I’m boring you, skip to the next post now.
Once upon a time, there were three scientists. They decided to do an experiment on a roomful of gorillas.
They got a reinforced room, and put five gorillas in it. They stocked it with toys, things to climb on, things to mess with, things to build gorilla nests out of, and so forth.
Lastly… they put a little staircase in one corner of the room. At the top of the staircase was a big bunch of bright yellow bananas.
When the apes woke up, they went about their gorilla business. Shortly, one of the gorillas noticed the bananas. He wandered over and walked up the staircase…
…and triggered the hidden switch on one of the steps.
SUDDENLY, SIRENS WENT OFF! ALL HELL BROKE LOOSE! JETS OF ICE WATER ERUPTED FROM THE WALLS, SOAKING AND TERRORIZING THE POOR GORILLAS!
…who huddled terrified in the middle of the room, until it all quit.
Later, it happened again, when a different gorilla tried to get the bananas.
Within a week, all the gorillas had firmly learned the lesson: DO NOT SCREW AROUND WITH THAT STAIRCASE.
The scientists kept careful notes.
One day, they shipped Koko The Gorilla off to the zoo, and now there were only four gorillas. They replaced him with Bobo, who was from a circus. The five apes sniffed each other, made friends, and all was well.
…until Bobo noticed the bananas. Interested, Bobo ambled over to the staircase.
Gogo, the leader, noticed this, and HOWLED at Bobo.
Bobo looked at Gogo, as if to say, “What’s YOUR malfunction?” and put his foot on the first step.
IMMEDIATELY, ALL FOUR OTHER GORILLAS leaped at Bobo, tackled his ass, and beat the living shit out of him. Why? They knew damn good and well what happened when you climb those goddamn stairs, and this was about the only way they had to effectively and quickly communicate to Bobo what the story was. Did Bobo understand? Hell, no. But he quickly learned that you do NOT mess with the stairs.
In time, Dodo was shipped off to a zoo, and they were four again. He was replaced with Hoho.
…and when Hoho decided to have a look at those bananas, he was promptly dissuaded by United Ape Action. Including Bobo. Bobo had never heard the sirens, never been soaked with ice water. He had no real clue why he was helping beat the crap out of Hoho, except that this is what one did when an ape tried to climb the stairs. He did not question. He had LEARNED.
Over the course of a year, apes came and apes went. The experiment finally concluded when ALL FIVE apes had never heard the sirens, never been soaked… but would STILL attack any ape who tried to get the bananas, which were changed regularly, for color and freshness, and eaten by the three scientists on their Cheerios in the morning. The sirens and water jets were eventually disconnected, since they were a waste of resources.
Finally, the scientists concluded their study. They wrote their reports. One got a job at Stanford, the second went on to work in Africa, and the third went on to make ape documentaries.
But the room with five apes remained. In time, three more scientists got hold of it. They were equipped with speak and spell tools, symbols, and computers, and they wanted to see if they could teach the gorillas to use sign language.
The work went well, and the scientists wrote many reports. Including one that said, “Gee, I wonder why the apes seem to make a point of avoiding that staircase, over in the corner…?”
You know something?
Most employees… and nearly ALL bosses… don’t really communicate any better than the gorillas in my freakin’ story.
And once a rule is in place… it may well be there forever.
Even after the sirens, water cannons, and bananas are long gone…