-Euty, UncleBeer, and/or Coldfire-
Please forgive if this belongs in the Pit, I didn’t feel it was quite strong enough for that. If you feel it should be moved, my apologies for making work for you
So I ordered from Amazon.com twice, and they failed to deliver on time. So I sent them this messages:
I have ordered from you twice now, and twice I have not received the service for which I’ve paid.
Specifically, I placed an order on 28-Dec-2000, and selected the “Next Day Air” shipping option. According to your website, it shipped on 29-Dec- 2000.
Simple math leads one to believe that it would arrive at it’s destination on 30-Dec-2000 (a Friday). It did not. In fact, the package did not arrive until Tuesday, 2-Jan-2001. However, it being the holiday season, I figured it was a common problem, with the millions of packages being shipped. So, even though I paid for overnight shipping and didn’t receive my package until the fifth day, I let it go. That’s just the understanding guy I am.
However, I placed an order 6 Feb 2001, and selected the “Second Day Air” shipping option. Your website says it shipped 7-Feb-2001. Again, simple math leads one to believe it would have arrived by yesterday, 9 Feb 2001 (Friday). Yet here it is, the 10th, and I have not received my package. The package will not be delivered today or tomorrow, I’m sure, as there is no weekend delivery for second day air packages.
I do not know if the fault lies with your company, or with UPS. However, a 100% failure rate for on-time delivery is unacceptable. I will no longer do business with amazon.com. Additionally, I’ve been charged with putting together a technical library for my office. Due to my personal experience with your company, I will not purchase from amazon.com, as I’d originally intended. I will find some one else, either locally or another on-line bookseller.
I’m certain one of your competitors can deliver in accordance with the shipping options given (for example, delivering the next day when one selects “Next Day Air”) and will deliver the service for which their customers have paid.
As I said, I do not know if the fault is yours or UPS, so you can be assured that UPS will be receiving similar communication.
=== END ===
So how did they respond?
Thanks for writing to Amazon.com to bring this to our attention. Please accept our sincere apologies for the late delivery of this shipment.
We do take full responsibility for any errors made during shipping. In an effort to compensate you for this inconvenience, I’ve requested a refund of the Second Day shipping charges for this package. A credit of $8.50 should appear on your next credit card billing statement. This amount represents the difference in cost between Second Day delivery and standard shipping, which more accurately reflects the service you received.
I hope this is a satisfactory solution. Please let us know if we can be of any further assistance. We value your business and look forward to serving you again in the near future
=== END ===
No, I’m afraid this will not be satisfactory. Delivering on time would have been satisfactory. The time spent waiting is not refundable. Had “standard shipping” been acceptable, I would have chosen that option in the first place.