In the last 14 days, Amazon has screwed-up delivery on 8 items.
Everything was fine, on the 15th.
Then, POW!
They can’t find their own left foot, now, much less my address.
Blew the latest delivery three time.
I’ve phone the complaint line. No results.
I had a similar problem last week. Though thanks to their screw-ups I ended up with some free products at least. Just don’t know if I’ll ever need a car trunk mounted, bike rack, probably will donate it to Goodwill at some point.
Usually we have no problems at all, I wonder what’s up this month?
The phone line is useless, you need to go to the website, go to orders and ask for additional help on a return and end up in a chat that takes from 2-20 minutes. It is annoying. The steps to get there were not hard though, if maybe a little confusing.
Roughly,
- Go to Returns & Orders
- Find the item that was wrong or never delivered (you didn’t say)
- Choose Return Items
- choose the closest issue from the 2 pull downs
- Fill in a brief message
- Click Continue
- That is as far as I can go without causing issues, but look for something like Chat with an agent
Good Luck
The last few orders I had over the past 3 weeks have all been delivered as promised. We’ll see if the order I placed yesterday arrives Tuesday as scheduled.
FWIW, I only seem to have delivery issues involving FedEx. Our local hub has a very bad reputation.
I put a note in the delivery instructions saying that thleir map program pins my garage off an unmarked alley, not the front door, and that the driver should use the street sign to reach the front door on the road he’s already come in on. It also says that when they deliver to the same number two streets away, those residents keep the delivery and nothing misdelivered there has ever been recoverable.
The quality of Amazon delivery varies wildly based on which driver is delivering your goods.
Decent bet the OP’s address has recently been handed off to a different driver. Who is either indifferent or clueless. It’ll be interesting to see if that person learns the area and their job, or remains clueless. Or is replaced.
I live in a big building. ~1000 people live here, and many lurves them some Amazon. The building receives multiple truckloads per day. Probably 200 or 300 packages per day in total. Some delivery folks are very conscientious, bringing each package to the individual apartment front door and ensuring the pic includes the apartment number sign so you can find your package if it’s left at the wrong front door. Others are happy to throw their entire truckload into the bushes near the building entrance and drive off. Our reception crew has seen it all.
Yeah. We have a similar problem.
We’re at 123 East Something Avenue. There’s a similar but unrelated apartment building 2 blocks away at 123 West Something Avenue. Anything for our building that ends up at that building is simply gone forever. They don’t have a reception crew; the packages are just dumped into their mail room in a big pile for the tenants to sort through.
It seems their residents have learned that anything with “East” on it is fair game.
My stuff has come just as promised.
As long as FedX doesn’t have it were good. UPS does a great job out here.
For now.
Anything can change.
We get almost everything via Amazon Trucks directly and the rest are usually USPS.
It helps that we have Amazon Warehouses all over the place here, one as close as 11 miles.
Hey @Bosda_Di_Chi_of_Tricor: I think this would have made an excellent first post for the monthly June Mini-rants in the Pit. This being the first day of June and all.
Now we’ll have to wait for somebody else to have something mini-rant worthy to start it.
Same where I live. It is not uncommon for me to be able to get same-day delivery (less than 24 hours).
Same here but the drivers never, ever deliver to the door. We have those automated storage box things. The driver scans the delivery in to the box-control system, a door pops open and they place the parcel in there. Then the system sends the person who got something a text message that there has been a delivery. When the boxes fill up (very common around Christmas but happens almost every day) the driver leaves the parcels with the front desk which logs them and we get a text. The parcels are stored in a locked cage in a bike room. We have to ask the doorperson to retrieve it for us which they usually grumble about a little but it is in the job description and they do it.
In five years I have had one mistake made by Amazon.
This thing:
Amazon delivery for me has been good lately. I did have problems back in the “guaranteed 2-day delivery” days with delays for bogus reasons ( “restricted access” was a common excuse), when they used to comp a free month of prime as an apology. But they upped their game since, along with dropping the 2-day guarantee (which seemed to happen pretty much at the same time).
Amazon is the only carrier that delivers direct to our individual doors. How the heck we deserve that kind of service I have no idea. I’m suspecting there’s an issue where the total volume of Amazons would simply overwhelm our staff and storage so somehow they prevailed upon Amazon delivery local management to do direct-to-door delivery. Either that or the local Amazon delivery manager lives here. 
UPS, FedEx, and all the Brand X couriers leave all their packages with our reception crew. Who log them into a tracking app which sends us emails that they’re holding a package for us.
The building has a private gizmo akin to the Amazon Hub. Into which some of the reception people put some of the packages, especially the smaller ones. All the oversized ones and many of the regular sized ones are just stored in a big room hidden behind the reception desk.
Package handling is probably one full time 8 worker-hour job for our day shift front desk crew. And still takes a couple worker-hours per shift on evenings and graves.
USPS has their own set of mail boxes for everyone and their own set of package lockers in another room. Only if the USPS item is too large for their lockers will the postperson hand a package off to the building staff to track and store.
Overall it works pretty well. Assuming the package makes it inside the front door of the building. Aye, there’s the rub.
Finally delivered.
The last guy I talked to on the phone indicated he included a repremand for the local delivery hub manager and delivery guy.
I got it, this time.
Yaay!! Hooray for getting your package. All’s well that ends badly for the drivers who do shitty work, and the managers who encourage shitty work.
In other news … quoting myself for context.
Yesterday (Sun) around 5pm I get notice of a delivery by the shittiest brand X courier service around here: Uniuni. The pix clearly show they left my package at the other building. In a big pile in a public hallway. With Uniuni that’s the way about 75% of my shipments end; at the other building in a pile in a hallway.
I’m amazed that this driver a) took any pictures, and b) took 4 (!) pix good enough to identify my package and where it is inside the building and which building it was put into. I suppose that’s a sign of them trying to CYA. But instead all they did was document their mistake. Good for me; maybe not for them.
Of course that’s a night I’m spending at GF’s (yaay!), so won’t be back until Mon mid-afternoon. Good bet my package will have disappeared by then. Crap.
With trepidation today Mon mid-afternoon I stop by that building. They don’t have doormen / concierge, but the on-site leasing office acts as de facto building management. I check in with her and we head over to the spot. Wow, there’s my package among a pile of 20-some other packages! All just sitting on a side table in a hallway across from the secure mailroom. Next to my package is another package for somebody else in my building.
I asked Madam leasing agent if I could take the other package back to my building & drop it off, but she didn’t want to release it to me. Oh well.
She says they get one of our residents over there most days looking for something. My building staff tells me they also get stuff for the other building daily.
I thanked her for her assistance, and off I went, having snatched victory from the jaws of defeat. This time.
It’d sure be neat if the two buildings had common management or something so they’d be motivatable to send a staffer to swap mistaken deliveries every day in a secure manner.
It’d be even better if we could teach couriers to read the entire address, not just part of it.
Or make addresses clearer. Yes. I’m talking to you, city managers.
Brown St. and Brown Ave or South Brown, are too similiar.
How’s about naming one Cocoa, Mocha, or Taupe? And Chocolate. Who doesn’t want to live on Chocolate Lane?
They need more imaginative street name picker outers.
I’m sorry but, Avenue B is just too boring!
But it makes navigation so easy. Downtown Sacramento is laid out on a nice grid. The east-west streets are A Street, B Street, C Street, and so on, progressing from north to south. The north-south streets are 1st Street, 2nd Street, 3rd Street, etc.* It’s impossible to get lost. If you know the address of where you’re going you don’t even need a map, because the streets are all named in such a logical manner you can figure out which way you need to go based on just the street names.
*Capitol Mall is the one exception to the rule, being the street that leads to the State Capitol.
You could live around here …
Each town has an East and a West 2nd Avenue. Which run north/south and are separate parallel roads. And a North and a South 2nd Street which run east/west and are also separate parallel roads. So we have four intersections where 2nd crosses 2nd. A bit farther out are the four intersections where 3rd crosses 3rd. etc.
Every town has the same system. But each has different center point from which the numbering begins and counts upwards as you get farther from that town’s historical center. It’s been decades now since all the towns grew until they coalesced into a single 100 mile long blob of suburbia. Whose road numbers reset every 5-10 miles as you cross the invisible town boundaries. One moment you’re at 4500 North East 7th Ave in town “A” and after you cross an intersection you’re at 6200 South East 12 Ave in town “B”.
It’s all extremely logical and consistent. As long as everyone remembers to include the all-important “north east” or “south west” part of the address and street name and includes the “street” or “avenue” word too. And which town the address is in.
Now go back & tell them you want a refund since they didn’t deliver it to you.
The main drag in Hershey, PA is Cocoa Ave; what’s more, the streetlights look like kisses!
For us- Amazon or USPS is the best. Worst common Amazon error is just dumping it on the front porch mat rather than hiding it behind the pillar- which is right there. Once or twice when we have got several packages, one small package for a neighbor has snuck in there- which I just walk over.
UPS has several times delivered our package to a neighbor, and a couple times so far away we couldn’t track down which porch it was.
I find giveing Amazon compliments on good deliveries, plus a modest tip at Christmas ($10) seems to generate best service. I also give out drinks to all delivery people.
I once ordered some stuff for my son’s teacher and they sent it back to me and instead of a toy train or whatever it was the coolest most comfortable sandals you ever saw, and they fit me perfectly, and I was in the market for sandals.
Can’t remember what happened next.
My apartment building of about 110 apartments has an Amazon Hub locker in the lobby. It’s great. I receive an email message telling me that I have a package waiting with a barcode I scan to open the appropriate door. And the locker can be used by Fedex, UPS and USPS in addition to Amazon itself. Prior to getting this, I would usually have my Amazon deliveries sent to an Amazon Locker at a local supermarket, though that could not be used by the other services.