My husband and I were very impressed with one of your employees. We were scheduled to fly to Denver Friday morning at 7:30, but did not have our boarding passes. (We found out later we could have printed them at home from the website. We are not very “airport savvy” as we rarely fly anywhere.) As you know, Hurricane Rita was heading for Houston, and the news was reporting crazy wait times because of no-show employees.
We came to the airport Thursday night around 7:30, thinking we would have to wait forever to get boarding passes, and we wanted to verify --in person-- that our flight was still active and on time. We stood in line for a while, waiting for an agent to become available. Then we split up into two lines.
There was a woman there, named Keisha Turner, who was a volunteer. I think she said she was on vacation, and came to help! She was amazing. She tried to help us with our E-ticket to get boarding passes form the little self-help terminal, but they were not working. So she went to ask an agent, and got her to help us. (I’m so sorry I didn’t get her name.) They were so helpful, and had been there so long. All of the restaurants were closed and they hadn’t eaten much all day. I gave them some peanut butter crackers and they were so very grateful.
Anyway, we were taken care of in less than an hour, and since traffic was not bad like the media had reported, we went home, got some sleep, and came back in the morning. Everything went very smoothly, and we arrived in Denver early!
I would like to thank your staff, and in particular Keisha Turner, for helping us during a very crazy time.
Thankyou too Dolores! It’s so nice to see a tale of happy customers and helpful staff. There are lots of them out there but i guess we are just programmed to notice the bad stuff more. It is so lovely to see your post - i hope you had a safe and speedy journey after all your delays
One of my colleagues thanked me for coming to work today. He was kind of joking cos we had some very negative emails from the management and he said he just wanted to give me a lift before i read them but it was still nice to hear. We have now instituted a policy (between the two of us) to make nice remarks to other colleagues as much as we can remember.
Thanks for writing about a good experience! We hear (and experience) so much bad stuff it’s nice to hear about someone going “above and beyond” the call of duty.
I just had a good Continental experience also–clean planes, on time, pleasant employees, and my connecting flight dropped me off at the gate next to where my connection was leaving from–that was dumb luck, but still I appreciated it.
