Thanks to catsix and the beauty that is Windows XP, that hasn’t happened in, like, forever. Don’t worry about it.
Robin
Yeah, I’ve posted to OhFace’s account and vice versa a few times. We aren’t married, but will be living together in a week (yippie).
As far as customer service, the company I am working for (though Friday is my last day) charges $495 a year for support on our software. Some of our customers get pissed when they have to wait 20 minutes for a call back, but oh well. We’ve only got 10 techs tops working at a time. Oh, and no one here makes any money except for the owners. I’m glad to leave this job. Nice people, but no where to go.
This Year’s Model
Thank you for telling me about postings that were actually done by another person.
Say what you will about the SDMB, I keep learning new things all the time.
Ehhhhh…Whole Foods has also been accused of union busting - here in Madison, the attempts to form a union were rather suspiciously squashed.
You can still be suspicious of the ones who claim their little brother posted for them. 
My little brother is 38, so I can’t use that excuse, darn it!
Oy. Customer disservice.
I work in the service industry–first in restaurants and now in health care.
And if I can answer moronic questions and idiotic remarks ad nauseam-so can anybody else. Takes the patience of Job at times. but it can be done.
here is my story for what it’s worth.
Have a pain in my foot–hurts like hell.
Off to primary doc who gives me referral to podiatrist and Rx for foot Xray.
Xray shows a bone spur.
Podiatrist (located bout 45 minutes from my house, I find out later that there was another office-same practice- 5 minutes from my house, nother thread) tapes my foot and reccommends orthotics.
Luckily, I respond well to the generic orthotics, since the custom ones are pricey as hell and NOT covered by my insurance.
I buy 2 pairs.
I pay by check-handing the check to the office receptionist who handled the transaction.
First late notice comes about 2 months later. I have a “huh?” moment and check my check register–yep, there is the record of the payment.
I shrug it off–a glitch no doubt.
2nd notice comes 3 months later. I call and state check # etc. Am told that they are changing computer services and I must have “fallen thru the cracks”. They promise to fix it. I am gracious.
3rd notice comes 3 months later. This one is pink and not so nice in wording.
I call that day and 'splain, yet again. Told that a manager will get back to me.
nada. I call again-manager reassures me that matter will be taken care of.
4th notice comes 2 months later with threat to garnish wages (bill is approx $170).
I call and am pissed by now. Refuse to be put off by their claims of lost check etc. Am told that I must pay for a copy of the cancelled check to be made and sent to this office so that this matter can be cleared up. I am foaming at the mouth.
I pay $8 to get 2 copies of check–which is not only stamped (upside down, btw) with the name of this group practice, it is stamped 3 times! and send it off(kept the other copy).
I also sent a note with it–I asked that they update their records, and that not only would I never use this podiatry office again, but that no matter how clinically competent the docs were–I would not reccomend their practice d/t to the lousy service provided by their billing dept.
I never received so much as a call from the office or the billing dept.
:rolleyes:
Well, let me tell you about my recent Customer Service experience:
I got a new Toshiba portable DVD (SD-P2600) for the kiddies for a Xmas present. I bought it from an e-bay store (AudioAllies)for about $150 less than Amazon or a local retailer. Anywho, a few weeks back in prep for our first extended trip of the year, I test it out and lo and behold, the auto adapter doesn’t work.
I call their CS number, which is clearly printed on the box. A man answers, and freakishly it seems that English is his first (perhaps his only) langauge. I query and he is actually located in the United States. How very odd.
So I 'splain to him the trouble. He asks when I purchased it. I told him in early December. He then asked where I purchased the unit. I told him that it was off the internet. He asked if I could fax him my receipt as proof of purchase. I say, “Sure.” because e-bay sends confirmations and it should still be in my in-box. (And it is!)
The next day I dutifully fax him a copy of the receipt along with my name and address, as per his instructions.
When I get home from work, I have a message on my answering machine from a lady at Toshiba. They received my fax and will be OVERNIGHTING a new auto adapter.
Sure enough, the next day, there on my front porch is the new auto adapter. And it works!
I have been singing the praises of Toshiba far and wide across the land since.
Inspired by this thread, I just went to the Home Depot web site and used their customer feedback form to commend the employee who helped me when I bought a gas barbeque this weekend.
Unfortunately, I got an error message telling me that their website could not accept the email I had just typed out. :rolleyes:
God, Publix rocks. I’ll never forget going to my local Publix a couple of years ago and flagging down a stockboy to ask him where the jars of pesto were. We were standing in the pasta aisle, where they are usually located, but they weren’t there.
“Hmm…stay right here. I’ll go get it.”
“Wow. Cool.” Off he runs. He was gone about 45 seconds, reappeared, and said, “It wasn’t where I thought it was. Hang on.”
He gets on the storewide PA, and announces, “I need a manager on aisle 4 for customer service!”
The manager arrives in record time, and far from being annoyed by the summons, as I’d expected, he listened thoughtfully to the stockboy.
“Stay here. We’ll be right back.” He tells the stockboy to go check the refrigerated section, while he splits off and checks a different section.
No lie, he comes back in less than a minute with their entire stock of pesto in a grocery cart. “Somebody put it in the wrong place.” He apologized for the inconvenience, thanked us for bringing the mistake to his attention, asked us what brand we used (Alessi,) handed it to me, apologized again for taking so long (two minutes?!) to find it, and while we wandered off happily, he stayed behind and restocked the rest of it in its proper place.
I love Publix.
IANAL, but if the wording is as you have stated, they have violated the Federal Debt Collections Practices Act, and you are likely entitled to damages. Unless they had a judgement from a local court against you and the paperwork prepared to garnish your wages, they can’t even mention it in any media to any ‘natural person’, like yourself. I believe there may be mail fraud on top of that, due to those same reasons. Their correspondence w/ you was false and misleading. Even if the threatening letter came from the Doc themselves, if there’s an attempt to collect a debt the party becomes a debt collector as far as the law is concerned. I don’t know much but this I know.