I don’t mean “we went to Applebee’s and it tookan hour and a half for our food to arrive”–I mean “we went to Applebee’s and when we requested water, our waitress screamed obscenities in Tagolog and threatened to urinate on our shoes” kind of stories.
Mine? I ordered a leather leash from a certain company who’s name happens to share an acronym with a major religion founded in Utah. They don’t have an online ordering system, you have to order over the phone, by fax, or snailmail. I called and described the leash I wanted, standard black leather lead, no braiding, with an eyelet to run a keyring through so I don’t have to carry my house key in a pocket while I’m jogging. She says “no problem” and that it’ll be approximately three or four weeks before the leash is made, I should expect to recieve in approximately five to six weeks. I forgot to get a quote, so I sent an email requesting a total with shipping.
She quotes me over half-again what I expected, since evidently they charge separately for each component of the leash, and the price on the website is just the price for the leather strip. I thought this was strange, so I did some looking around, and found a source locally for someone to make me a lead by hand, at half the cost. Within a couple days I cancelled the order (remember, she said it would be three weeks before the lead was actually made). I sent two emails, and didn’t receive a response, so I called the next day and was told my order was off the books.
…Two weeks later, I recieve a leash in the mail (no invoice included), and my credit card was billed. The leash was as ordered, except that it was braided, which I specifically had stated I did not want. I emailed a polite inquiry to find out what had happened, in which I stated that I had thought the order was cancelled, and that the leash I recieved didn’t quite match the order, anyway. When I called to find out what happened, I was told I’d need to call back the next day, as they were already closed. Three hours later (approximately ten o’clock at night) I recieved an email from the woman I’d spoken to on the phone, saying that she has a written record of our phone conversation saying that she’d told me the leash was already made when I called and that the order could not be cancelled. She goes on to say that the leash I received was exactly what I ordered and that she’d photographed it to prove it before sending it out. Also, that the leash I ordered was stupid, that no one else would ever want it, and that she shouldn’t have accepted my order in the first place, because it “hurt her to make it”.
What the hell?