And by the Greatest…I of course mean, the worst.
Imagine a brick red SUV filled with big city chicks headed down to Champaign Illinois for the first Bears Game of the season.
Gettin’ the hankerin for a McChicken combo (large please, with a diet coke), we decide to stop at the Kankakee McDonald’s off route 57 Southbound.
FRIENDS, how could we have known? It did not warn us. The signs were not dripping blood. The windows were not covered with the claw marks of patrons past. NO. Instead, brilliant red and yellow flags beckoned us closer, TRY A MCFLURRY! TRY A YOGURT AND FRUIT CUP! COME IN…
COME IN!
And then I swore I heard it, an echo on the wind, a voice not really there…maybe it was the drive through speaker…but I swear it said to me…
Abandon Hope All Ye Who Enter Here
We stepped inside. Three registers stood like the guards at Buckingham palace, silent, lacking operators. In fact, for almost thirty seconds, we did not SEE a McDonald’s Employee. Not a one. Actually, if I remember correctly, a tumbleweed rolled by. Two registers read: CLOSED. One read: OPEN.
A spunky young lady emerged from the back, eyebrows raised high in disbelief that we dared to enter the restaurant, nails long enough to write out the United States Constitution on, and stood silently, arms crossed behind a register that read CLOSED.
Confusing at best! A woman who had been waiting even longer than us said quietly…
“Which register is open?”
I’ll concede right here that the question was superfluous. OF COURSE she could have just stepped up and placed her order for three Mighty Meals, no pickles. But all of us were in a bit of shock at the frown and distaste on the employee’s face. And indeed there was no greeting, no ‘may I help you’, ‘may I help who’s next’, ‘order up’ or even ‘Can I interest you in a Big and Tasty combo today?’
And then…my friends, All Hell Broke Loose. For the girl behind the counter said;
“Which one am I standing behind?”
Then, as if watching a volley between Sampras and Agassi, my friends and I snapped our necks to the stunned customer who’d asked the initial question. She gathered herself back from the cliff of shock and said,
“I’m asking you which one is open.”
Another snap to the worker who now was leaning forward, her hands aggressively placed on the counter.
“I’m asking YOU which one I’m standing behind.”
By now, my jaw is slack. My friends eyes are wide as saucers. We think it cannot get worse. And then…it does. For the girl behind the counter says:
I am an actress. I am prone to drama. But I swear on a stack of Holy New International Version Bibles in front of my mother and the Lord Jesus Christ, that this is what the woman said.
"Fuck it. I’m not waiting on you. You’ve got an ATTITUDE."
All of us let out a short burst of disbelieving laughter as the girl exited from the register leaving us all alone YET AGAIN.
Ah, but here is the Supervisor. A smiling, older woman in the fashionable McDonald’s issue tie and slacks. She has come forth from the back to save us. The Long Nailed Servicegirl Extraordinaire says: “I ain’t waiting on that woman, she got an attitude.”
We all eagerly lean forward to watch the punishment, secretly hoping for a backhanded bitchslap full extension from the shoulder. Instead we see the supervisor…
BURST INTO LAUGHTER and walk away shaking her head.
Enter “Angel of Mercy”. A young boy, not yet eighteen, I’m sure, who takes up not only working the register (for the line which has now built to seven people), but doing prep work with the fry machine, running the drive through AND packing up to go orders, while the Supervisor eats a Fresh Baked Apple Pie, and the Long Nailed Harpy picks at her hair with her nails and proclaims loudly that she isn’t doing:
“no more work, until that bitch is gone.”
The Supervisor, seeing that Angel of Mercy is indeed overburdened, takes over Drive through, where the first customer orders “Ten Large Sprites.”
“Ten large sprites?” She calls out. “Are you shittin’ me?”
A startled pause wherein I considered running from the restaurant, ushering all of the cars in line away.
“Um…no. Ten large sprites please.”
“Are you serious with me?”
“Yes”
“Ten large sprites?”
“Yes. I have more to order as well.”
“Ten. Ten Sprites.”
“Yes, can you complete my order?”
“What you need ten Sprites for?”
I then fell into frothing convulsions of horror, laughter and sadness for the Angel of Mercy. Had I not been starving to death, I’d have left without getting my McChicken:
exactly eleven minutes after I ordered it.
McDonalds!
They love to see you smile.