I love it, but lately it’s been acting up. When you hit the second highest cup size, which used to almost fill up a 12 oz cup (maybe 10 oz?) it now only does a half a cup. You have to run it twice to get the proper size.
I’ve googled it and e-mailed the company. I tried to get them on the phone but affter 20 minutes of holding I had other things to do. I’ll try again, and wait for an e-mail response, but in the meantime I was wondering if anyone knew of what else I could do?
Do the other sizes deliver correct amounts of water, or do they similarly under-pour?
Does it need cleaning or de-scaling? Has it got a filter that needs to be changed?
I will check on the other cup sizes, and I’ll try cleaning it. I’ve been trying to look up how to descale it as embarrasingly enough I lost my little manual (not that that thing had much in it!) I’ll post back tomorrow with results.
Basically, to descale you just run some vinegar through it. Then run about a quart of water to clean out the vinegar.
Official instructions don’t say to just run vinegar through it - you’re basically supposed to run it through there but leave it warming inside the machine for…I want to say four hours.
The truly annoying part is that we only use water that comes out of the fridge filter to fill it - and shit still accumulates.
We have a similar problem with our Keurig at home. It not only didn’t fill as far as it should, it also took a REALLY long time to do so.
Makes great coffee though.
-Joe
In line filter clog sounds possible.Thing works on a timer deal, so many seconds of spooging = x oz cup fill. Not sure how badly you want to disassemble the damned thing to fix it though.
I’ve killed three Keurigs now. If you do a little googling, you’ll find that a lot of people experience the same thing, that the volume decreases over time until the pump finally dies. If you call their technical support, they’ll ask you first to descale, then to take a paper clip and clean out the three holes in the sharp bit that pierces the top of the K-Cup.
It can help, as grounds get packed in up there, but if the pump is dying, nothing you can do in the long run. That said, their warranty service has been good to me so it’s worth a call to them.
ETA: If it’s not a commercial-grade machine, don’t tell them you have it at an office. I understand that they consider that use to be a warranty-voiding condition.
Had the same issue. I finally just gave up. You can still get good coffee without it. <shrug> I just have a tiny coffee pot now and good grounds & creamer.
I haven’t had the issue yet (in nine months) but I probably won’t bother to pack it up when I move. The packs are too expensive for every day, and 1000 times of fiddling with the put-your-own-coffee-in filter got too frustrating. And, you can’t drain the water to put it in storage.
Anybody in St. Louis want a Keurig? Or a couch? 
I’ll try those things on Friday, after everyone’s had their cup of coffee. I don’t mind finding alternative routes, but we were all really excited to get one, and i am disappointed. Boo. Also, when we made coffee, no one drank it.No matter how I made it, or even if other people made it. Bwuh?
I’ll keep you all posted, because I just know you are on the edge of your seat for my Keurig saga! :rolleyes:
Same thing happened to ours at home before it gave up the ghost. I jumped online and read about all of the problems people have been having with them, and then I called the company. When I got a hold of someone, they put me through a bunch of manuevers (get a paperclip, straighten it, stick it up the piercing needle, now try using it on the largest setting, etc.). After about 45 minutes, the acknowledged that it was indeed defective, and asked me where I wanted them to send a new one, and what color I wanted. Got it about 4 days later. I don’t have confidence that this one will last either. I usually use our french press more than anything now.
I don’t know what your model looks like, but I have the smallest one and every so often coffee grounds will get stuck in where the “needle” is that pokes down in to the K-cup. I have to poke it with a wire to release the clog, then run through several cycles without a K-cup (so just hot water) to flush out the grounds.
Yes, online there are lots of reports of problems.
One scenario is: the refill pump cycle takes longer than normal, the unit may power off while the pump is running*, and the cups don’t get a full serving. (*this is by design, if the pump runs too long it overheats so the unit is designed to shut down before that happens).
So… one tactic, and it works for me, is to slam the water reservoir into it’s receptacle several times. I forget why this works, maybe an air-lock is broken.
I read this post with interest since we got two(!) of these for wedding presents. I’m currently enjoying one, but noticed the coffee it spits out tastes pretty watered-down, even on the smallest cup setting. Is this normal?
Also, is it only one cup of coffee per K-cup? This is gonna get expensive! :eek:
We had a Keurig with the same pump problem and Keurig sent us a replacement unit even though our broken unit was well out of warranty.
I just cleaned it with vinegar. It didn’t even seem to want to “brew” without anything in it, but it finally did so. Now it says to let it sit for four hours, so tomorrow morning I will clean it out and see what happens.
Yes, each K-cup is one serving. I look for the K-cups marked ‘extra bold’ as they have more grounds in them, making for a stronger cup. The regular-dose cups are all terrible, in my opinion.
Incubus can buy a reusable filter for the machine and use whatever kind of coffee she/he wants instead of the little cups. works for me.
The dead office Keurig found it’s way onto my work bench, and after cracking the thing open (fucker’s built like a tank!) it’s apparent that the air pump got wet and corroded. I found a replacement online for 5 bucks. Woot 5 buck Keurig machine!