An elderly friend of mine fell for this scam a few months ago. She demanded that I come over and help her, which I reluctantly did. I ended up talking to what ever company rep she was talking to, and I insisted that she did not want their services, and that they were to release her from whatever she signed up for. This took a good half an hour of fighting on the phone, while I listened to my friend alternately shrieking and crying behind me.
Once that was done, I had her call her credit card company, and have them close the account. I did this just to be sure they couldn’t charge her for any sort of subscription in the future. Her credit issuer had already denied the initial charge, according to what that rep told her on on the phone, so I believe she was never charged.
I removed the remote software they had installed, and ran Malwarebytes to make sure there wasn’t anything else lurking about. There weren’t any problems after that.
That is, of course, until last month, when she click on a link in an email she received from “a friend,” which of course didn’t come from her friend, and she had a lengthy email conversation with some scammer about the legitimacy of the original email, which they assured her perfectly safe, and she provided them with her email password. :smack: