"There Was a Problem Logging onto Your Mail Server"

The last few days I’ve been getting this message, popping up on my monitor at any old place. It could be the desktop, it could be any time. The message says, afterwards:

Message 28 could not be retrieved. Acct “Mail” Server “Mail” Protocol POP3. Server Response: '-ERR no such message! PORT 110, Server (SSC): NO. Server Error 0X800ccin90, Error Number 0X800420CD

Your Password was rejected. Account “Mail(1),” Server “mail.” Protocol POP3, Server Response: ‘ERR account’ is locked by another session or for maintenance, try again.’ Port 110, Secure (SSC). No. Server Error 0X800CCin90, Error Number 0X800420CD

What the hell is going on? I’m getting my email OK. As history, when I first got my Windows ME (two months ago), I had AOL as an ISP. Since I couldn’t access anything with AOL, I switched to Earthlink, and still couldn’t get on. So I finally got cable. Now I’m OK. Those messages have words and other letters that look like telephone connections to me.

Do you have Outlook or Outlook express running on your machine? It could be polling for mail on an old account periodically and giving you that error.

Or, there may be more then one e-mail protocol in your Outlook/express. It may be retrieving your mail OK, but also be trying to retrieve from a defunct account.

If that’s the case, post again and I’ll be glad to try and help you.

Zette

I have Outlook Express. I think it’s trying to get messages from the Earthlink account, which I still have, because I signed up for 3 months, and never use - because I can’t.

I got a 3d message this time. One that I got before, but didn’t get earlier today:

"Message Number 4 could not be retrieved. Account ‘Mail.’
server ‘Mail,’ Protocol POP 3. Server Response: ‘-ERR no such message.’ Port 110, etc.

“2 of 3 tasks have completed successfully.”

I should add that my email address is noted in the Outlook Express as “Mail (1).”

Try going into Outlook Express, then go into “tools”, “accounts”. Remove the old Earthlink account (that you are no longer using) and see if that clears it up.

If there is no other account listed except the one you’re using, call your ISP and let them know- someone could be trying to send you a large file that got paritally delivered and is stuck, or some other such thing that they can fix.

Zette

Earthlink was listed and I deleted it. Earlier today, I got another message, that Message Nos. 3, 9, 20, and 23 “password was rejected.”

I have two accounts now, one called “mail” which is connected by LANS, and the other called “mail(1)” which is not. Is this OK? I don’t need a LANS. I have only one computer. I also went to Advanced Properties and the tab that says “Break Apart Messages Larger Than” is not x’d in, meaning that I don’t want any messages broken apart. Is that OK? I also discovered that POP3 is my incoming mail and I don’t require a secure connection for the server.

More then likely, that won’t occur again since you got rid of that old Earthlink account.

As for the two other mails- if one is listed as LAN, don’t delete it just yet. If I were you, I’d give your ISP a call and ask them (I can’t get enough info here to tell you which account is in right). You said you now have cable, so your mail could technically be coming through a LAN connection. (To get cable modem access, they probably had to install a network card, which is why you may be seeing new networking stuff. If you’re unsure, don’t delete!)

Just give 'em a quick jingle and see what they think. If the problem is cleared up now, though I would just leave well enough alone. If it’s not cleared up, I would assume that one of the two remaining mail services is the cause, though your ISP could advise you on which one to get rid of.

Choosing not to “break apart” large mails sounds OK to me- I would likely do that as well.

Zette

Surely you jest when you say, “just give them a quick jingle.” As I write this, with my phone on my shoulder, I have been waiting for tech support from Comcast for half an hour. In the meanwhile, I have also sent them an email.

Yes, they did insert a key card to hook my cable modem up. Does that mean that I need LANS? Well, anyway, I sent them the email and I am going to hang up the phone, and I’ll let you know if I need your help again. Thanks very much for your assistance.

Actually, I was joking about a “quick jingle”. ::snort:: No such thing when trying to call for tech support- believe me, I know.

If the problem has cleared up, I wouldn’t worry about it anymore.

I’m not familiar with the term “key card”. Sorry!

:slight_smile:
Zette

Zette, I meant “network card.” And, of course, stupid me, that means I need the LANS. I finally got hold of tech support and deleted the Mail (1) (without LANS). That fixed it. Thanks.

Not a problem at all- glad it worked out OK for you. This isn’t an uncommon problem with people who switch ISPs and e-mail, so maybe someone else with the same problem was able to fix it, too.

:slight_smile:

Zette

Hmm…I’m having a similar problem. My email has worked fine until today, only now I’m not getting authorized to get my email. I keep getting this message:

There was a problem logging on to your mail server. Your Password was rejected. Account 'pop2.sympatico.ca,‘Server ‘pop2.sympatico.ca’, Protocol POP3, Server response -ERR mail storage services unavailable, wait a few minutes and try again.’, Port 110, Secure(SSL): No, Server Error 0x800CCC90, Error Number 0x800CCC92

This has only been happening today, and I only have one account, although messages from another account get forwarded here. I think if its not fixed by tomorrow, I’ll call up their tech support. Seems I always have to call them…my internet access tends to die on me periodically, and each time they make me change something in the connection to get it to work again. I’m getting frustrated. I pay for service, I should get service, right? Although I must say that their tech support is pretty good. Last time, the first guy I talked to said the server where I live was down, and to just wait it out. Turns out they were wrong, but they CALLED ME THEMSELVES to let me know, and to fix the problem. Pretty decent, IMHO.

Well. Add me to the list. Just got the same message. Will check with tech support tomorrow. I’ve always had the same ISP.

Virus??

The problem seems to have cleared up for me. I was able to check my email a minute ago (sadly, no one has written to me in the past day…:(). I don’t know if there’s a virus - I have run my antivirus a couple of times recently and it hasnt found any problems. It’s not entirely up-to-date, but its decent enough. I hope it’s just coincidence! Though I think I’ll check my computer one more time, just to be sure… :slight_smile:

Same thing here. Seems to have disappeared for now. When I clicked on the send/receive button, there appeared a window with my user ID and password - I had checked the box “Remember password” - and the message "Your password has been rejected.

As I said, I’ve just checked again and that window has disappeared. Tried sending myself a couple of TEST messages, and it seems to work OK.

Let’s see what happens tomorrow.

My “remember password” box was checked the whole time, and I still kept getting that password pop-up. It just stopped eventually, and ended up working. So it’s all good now :).