And it’s not because it entertains me. It’s because you, Mr. Cab Dispatcher, were supposed to have someone pick me up at 6:00am. I called the day before to ask for a taxi. I asked if the driver would be able to find me, because I realize that the campus is confusing and that I live in a brand new area. I offered to give directions. You said, “No, the drivers know where that is, just go to the circle.”
So I went on with my plans for getting to the airport: take the bus to Hayward, BART to Oakland, shuttle to the airport. It would work perfectly. Public transportation is my friend. But I was nervous about taking a taxi.
The next morning I carried my stuff down three flights of stairs, walked down to the circle where buses come, and waited. And waited. And waited. Did anyone show up? No. I keep waiting, knowing that people are often late.
At 10 after 6 I give up, am forced to leave my stuff out in the rain (lovely touch for the morning) while I run up to my apartment to call and find out what the hell is going on. You get mad at me. You want to know why I wasn’t in my apartment when you called at 6:00 to get directions. Um, correct me if I’m wrong, but shouldn’t I be outside waiting for the cab when it was supposed to arrive?
You say the driver doesn’t know where I am. Well… Don’t tell me the drivers know and then send one who doesn’t!!! I would have been more than happy to walk down to the main road and meet him there. But you inisted that he could find me. It’s a bit late for getting directions now…
So you send another driver, he picks me up, but it’s too damn late. I’ve alredy missed the bus to Hayward, which I had already bought a ticket for. The next one comes at 12:30. My plane leaves Oakland at 11:50. The next bus to San Joes comes at 8:00. So, thanks to you, I now have to take YOUR taxi all the way to San Jose, and pay $60 more, or else miss my flight.
I am a college student. I can not afford this. My parents paid for me to fly home because it was cheap. Very cheap. You just more than DOUBLED the cost. And suppose I didn’t know how to get the bus from San Jose to the Fremont BART station? Most people I know don’t know this is. I could easily have missed a cross-country flight, thanks to your stupidity. :mad:
So I write a letter complaining. Your response? “All efforts were made on behalf of Yellow Cab Company to contact the customer to make sure they met their scheduled needs.” :rolleyes: No wonder I’m nervous about taxis! You are not helping yourself here! You better believe that when I made my flight plans for going home my first concern was to make sure that I could take the friendly Metro buses.