So, the internet connection is down (Time Warner Cable). Because I know that calling to inquire and get it fixed will take a minimum of one-hour, I waited a couple of days to call. Still not back up, so on Saturday I bit the bullet and called.
20 minutes on hold, spoke to helper No. 1. Give phone number, name, address. Yes all the cables are connected. Yes, I tried unplugged the modem. Yes, I tried pressing the reset button on the modem. OK, I can unplug the modem again. Yep, still just the one blinking light. OK, I understand, you need to transfer me to “engineering”. Will I need to go through this rigamarole again? No, no, it will be a “warm transfer”. Please hold.
15 minutes on hold, spoke to helper No. 2. Give phone number, name, address. Yes all the cables are connected. Yes, I tried unplugged the modem. Yes, I tried pressing the reset button on the modem. But, I just did that for the guy I was talking to before you. OK, OK, sorry, I can unplug the modem again. Yep, still just the one blinking light. OK, I understand, you need to transfer me to the “local office”. Will I need to go through this rigamarole again? No, no, it will be a “warm transfer”. Please hold.
10 minutes on hold, spoke to helper No. 3. Give phone number, name, address. Yes all the cables are connected. Yes, I tried unplugged the modem. Yes, I tried pressing the reset button on the modem. But, I just did that twice for the . . . . OK, OK, sorry, sorry. I understand. Sure, I can unplug the modem again. Yep, still just the one blinking light. OK. Thank you. You’ll send a tech out tomorrow? Great! What time? Appointment time shows “all day”? So, it could be anytime on Sunday? But he’ll call in advance? Ummm . . ., OK, I guess. Thanks.
(Elapsed time - 1 hour, 15 minutes.)
Sunday - 5:30 pm, about to leave for dinner. No call, no tech. 1-888-TWCABLE. 25 minutes on hold. Hi, calling about the service appointment - he was supposed to come today, he never came, I need to leave now. What? He might still come? He can come as late as 7 pm , Sunday night?! Well, I need to leave, so I guess I have to reschedule. NEXT SUNDAY?!!!??! Are you fucking kidding me?!!? Sorry, sorry, it’s just that . . . OK. Sure, thank you. Monday afternoon would be great. Thanks.
(Is there any other option for high-speed internet? There’s no DSL in my neighborhood.)