I should mention - last year or maybe the year before at this time, my plumber accidentally cut my cable line. (Well, they laid it stupid - buried it like half an inch deep across the gravel driveway!) Anyway, I called them and they came out and fixed it free on Super Bowl Sunday. Now I don’t give one little damn about the game, but I was impressed. That one time. I can give you a list as long as my arm of the ways they’ve fucked me over, though. But to be fair, once they were awesome.
[QUOTE=Zsofia]
I should mention - last year or maybe the year before at this time, my plumber accidentally cut my cable line. (Well, they laid it stupid - buried it like half an inch deep across the gravel driveway!) Anyway, I called them and they came out and fixed it free on Super Bowl Sunday. Now I don’t give one little damn about the game, but I was impressed. That one time. I can give you a list as long as my arm of the ways they’ve fucked me over, though. But to be fair, once they were awesome.
[/QUOTE]
And the lady at the Colorado Springs call center is really, really nice. 
[QUOTE=Astroboy14]
hekk, next time one of you contacts TWC, ask to speak to either a supervisor or the CAT team, if your division has one… not all do. Explain what’s happened and that you think the bare wires might be dangerous. They should get someone there ASAP. I find it hard to believe that you had 8 no-shows! Not that I question your honesty; just that 8 no-shows is hard to believe. If that’s the case, the TWC division in your area is incredibly badly run. Oh, by the way, it MUCH easier to have someone who has an account call. Trust me… that’s just the way the system is built. If I’m talking to the owner of a building, but he has no actual account at that address, I have no way to schedule a tech. The scheduling system is tied to actual accounts.
[/QUOTE]
Yes, 8! The biggest problem seems to be that TWC itself only rarely sends out it’s own techs, most problems are taken care of by contractors. It’s my opinion that these contractors are lazy, and they lie to TWC about work orders. Just my opinion.
I’ve never had a more horrible customer service experience. From day one of ordering service (2 missed appointments, 3 separate visits from (contractor) techs who couldn’t figure out why the cable didn’t work. Approx. 1 month from initial order to working cable) to this nonsense with the dangling cables has left a bad taste in my mouth about TWC. EVERY supervisor I have talked to on the phone said that the bare cables are not dangerous, which is true, but it’s still wrong.
When I told them that I was going to cancel my cable tv service because of their abhorrent customer service policies, the lady on the phone tried to sell me their overpriced digital phone service. :rolleyes:
And, they give huge bills to disaster victims for destroyed equipment.