A UPS-bashing thread over in the pit made me ponder on a few organizations and companies that, for whatever reason, seem to have egos that are too big for their britches…to mix a metaphor. I mean some companies are cocky, say Apple, but frankly have good reason to be cocky. Then some are full of themselves for no apparent reason whatsoever.
So, sorry if I offend anyone, but here goes:
-UPS. Oh yeah. I’m not sure what it is about UPS drivers. Dude, you’re driving a delivery truck! Don’t be such a pompous ass. I’ve been here and there in the business world for a number of years, and UPS drivers are just a different breed. I would never say this about Pepsi drivers or the Culligan Man, but Brown doesn’t do it for me.
-Costco employees. Hey, I’ve worked retail and it’s not an easy job, but I’ve had more than a few Costco cashiers that would barely take my money because they were so busy with…anything but taking my money! Usually talking to another Costco employee.
Anybody else find certain companies inexplicably arrogant?
I like our UPS guys, but the bitches at Victoria’s Secret managed to chase me off. I know I’m underweight, I’m trying to do something about it. I don’t want people to tell me to go to Sears and shop the teen selection. I’m 33 years old, I do NOT want panties that have cutesy words across my ass, and I do need underwire bras.
Humm - I’ve had good and bad UPS guys but I have to agree with the Victoria’s Secret women. I went in there to ask about their range of bra sizes and the woman told me I was a freak because of my proportions.
Listen lady, I don’t think having big boobs in a bra store is that odd, OK? Yeesh.
Thank you so much!!! Yes!!! Word and all the other internet memes.
We know that its an overpriced underware store and we are willing to pay to get pretty stuff that fits. Why do they look down their noses at people who aren’t the perfect shape?
A freak? Because you were looking for a proper fitting bra? I thinking she was jealous of your awesomeness.
cracks up irl. gives you a giggling, sloppy biker huggle. Actually its because I’m hyperthyroid. I like your reason better and I will use it from now on :
That’s weird that you have any interaction with the brown clowns beyond signing for a package.
That’s because Costco hires people who probably aren’t the highest quality workers.
If you go to certain retail stores like Victoria Secret, Banana Republic or Abercrombie & Fitch I’m sure many people will feel like they are Too Good for Their Customers. They are typically trying to sell a particular image or “lifestyle”.
Huh, I’ve always had great service at Costco regardless of which I’ve gone to, and last I read, the head of the company tries to visit every store once a year. Sounds like the management at your local store isn’t watching how things are running.
High-end department stores, if you aren’t dressed just so. I was going to buy a nice gown for my wedding dress, so I was willing to drop a big chunk of money that day. I was completely ignored since I was dressed casually; I didn’t look like I was actually going to buy anything.
(Counter-example: employees at MAC Cosmetics stores/counters. They’re always made up in a big way, either with very dramatic going-out looks or even theatrical/runway designs. Go in with zero makeup on and you’re still treated like a valued customer, and not pushed to try anything you’re not interested in. No attitude if you don’t use makeup often, no “I really think you need Product X because you have Terrible Flaw Y,” none of that stuff. Last time I visited one of their cosmetics counters in a department store, they were packed (about a dozen women picking out stuff or getting consultations), the Bobbi Brown counter had maybe half the customers, and most other counters had no one or a customer here and there.)
Frankly, the thing that bugs me most about companies is that they hardly ever have a human answering their phone. Still, my cable company gets me to a human, always polite, usually very helpful within a minute; I can live with that. But Dell is impossible and the service personnel are hopeless. And I left Bell Canada as my ISP because when I called to complain about an inoperative name server, the next thing I heard, after a pained silence was, “What’s a name server?” After I painfully explained it to him, he denied there could possibly be a problem. (I had already tested it using a couple of numerical addresses I happened to know and they worked perfectly, so it had to be the name server.)
And the people who never answer their phone and promise to call back usually do but I am often out and the telephone tag continues. No hospital in Montreal that I have dealt with (four of them anyway) ever answers their phone and it can be very frustrating. But they are non-profit so what can I do? With Dell and Bell, I can and have resolved never to try to do business with them ever.
I have had nothing but good experiences with Costco, while with UPS there are good and bad delivery men. And, BTW, the service from Zappos is superb, absolutely superb. First off they do actually answer their phone pretty quickly. There is a simple voicemail system that leads immediately to a human. When they inadvertently sent me the wrong size (the box from the manufacturer was mislabeled, while the shoes inside were correctly labeled), they immediately sent me a return shipping label free (returns are not usually free in Canada), plus a $10 coupon off my next purchase and when the correct size (14W) finally arrived they informed me and I got them within a couple days at $10 off. Wonderful service.
Ditto Victoria’s Secret. Maybe they are selling “lifestyle,” but I couldn’t guess what lifestyle that would be. Every time I’ve been there they act like my body has freakish proportions. It can’t be that bad! I see odder looking women all the time!
I don’t know if I should bash VS since I’ve only been in there once and that was like a hundred years ago when I was a young 20-something yo.
Anyway, I go in there looking for something sexy to buy for my GF. I was obviously uncomfortable to be in there by myself. So what did these stupid bitches do? Did they try to get me to relax? Make me feel more comfortable? No, they had a field day on my ass. Yeah I get it. “Ha Ha, single guy in a girly store feels uncomfortable. Let’s give him a hard time.”
My beef has always been with the computer sales guys. ( at just about any store) I went in there one time looking for a video card. I asked the sales rep what’s the best deal on a video card. He then proceeds to give me a 10 minute lecture about video cards. Of which I understood about 10%. I tried to explain to him that I’m just a laymen. Can you dumb it down a little? He did not. He proceeded with his lecture as if I were in the industry. :rolleyes:
I stopped shopping at VS because I’m not tiny enough to even be acknowledged by their clerks. Small or disproportionate girls may have problems, but a size 10 who dares to walk into their store may as well be invisible. I figured out what I like, and buy from their catalog, if I bother to buy from them at all.
Fredrick’s of Hollywood can have my money. Their product isn’t quite the same quality, but it does a pretty damned good job and costs less, so I don’t mind replacing more often. The customer service there has always been awesome.
This is going to draw some ire, I’m sure, from librarian dopers, but librarians in general tick me off. They always think I’m trying to scam them out of a $0.25 fine when I (correctly) claim a book was returned on time in their drop box, or, worse, they claim a book was never returned which was.
Always, I’m sure, the fault of those stooge pages they hire. I’d have loved to have been hired as a page, instead of working parking cars during a lull in the music business, but I guess knowing five languages and knowing more about the theory of information science than any librarian I’ve ever met would make them feel bad about themselves.
Yeah, shut me up – go ahead. Go clean the toilets or do something useful, rather than giving me the hi-hat about some mistake for which you’re responsible.
Huh. The only problems I’ve had with librarians is that they are sometimes too eager to help. When my daughter was in high school, and needed to do some paper or other, I took her to the downtown library and asked a librarian to teach her to use the system. The librarian was merrily pulling up resources, and I had to stop him and tell him that I wanted my daughter to learn to do it herself, but that I appreciated his enthusiasm.
Video store clerks, on the other hand, have given me all kinds of shit about how the movies that I remember turning in somehow never made it back into the store. At one Blockbuster, I finally made the manager give me receipts for the movies that I turned in, rather than putting them in the drop box. After that, I didn’t have any more problems about movies going missing. I suspect that a lot of those movies went home with a worker or two.
OK, I’ll play. As a librarian, the reason they’re dubious about your claim is because four or five jokers have already tried that ploy earlier in the day. You’re being honest, but all those other people, they were lying through their teeth because they didn’t want to pay for something they were responsible for. They will continue lying even after they go out to their car and bring in the book they swore they returned not three seconds ago.
That’s why librarians think the patrons are full of shit, because statistically, 80% of them are.
I understand – if the topic were, customers who think they’re too good for their service providers, I’d be right on board. It’d be a whole new thread about those asshole “patrons” who underline all over library materials, befoul the air with stench, steal, and vandalize. I hate them too.
But given that my record is available for inspection those few times I dare to contest a charge, what are the odds that a heavy, responsible user of expensive ILL materials (which have never been returned late or “gone missing”) with a history of paying his fines is trying to jew down some piss-ant fine?
I especially loved one recent encounter with a male librarian, who, typically, looked like an ill-groomed molester (not a personal attack to you, as I know your posts and you seem bright and meticulous – just an observation from my local branch and a few others), unprecedently asked for my DL number, my birthdate, etc., before “handling” (=scanning like a cashier) my ILL item.
