Trying to pay my insurance premium to COBRA from my Wells Fargo bank account. Cobra keeps saying the payment can’t go through because it can’t find the account #, which we have verified is correct. Did it several times, had my wife double check I’d typed the # right each time.
Wells Fargo says they see no record of the payment. Cobra says it’s the bank’s fault, Wells Fargo says it’s Cobra’s fault. How do I resolve this? I’ve called each and they each blame the other.
COBRA rep can’t take a payment over the phone, and the only way to pay is via inputting routing #/checking acct # in their website.
How do I get to the bottom of this when each party insists it’s the other’s fault? COBRA suggested maybe Wells Fargo uses a different # for electronic transfers, but the Wells Fargo rep seemed confused that this could even be a possibility. I only have one account #, so I can’t try a different one. What options do I have?
Who exactly are you sending the payment to - you say COBRA, but COBRA isn’t an entity that you send payments to. When I had COBRA coverage, I paid the premium to my former employer ( which is entitled to charge an additional fee 2% as an administrative fee) . If you are trying to pay the insurance company rather than your formert employer, that might be the problem.
I’m paying at https://cobra.ehr.com/.
Which is where the documentation from my employer instructed me to pay it. So actually it’s Benefits Connect, sorry for the confusion.
Ok, so that seems to be some sort of third-party administrator, so it’s probably the correct place. The “different number” that is being referred to might be the routing number rather than the account number - lots of banks have multiple routing numbers and some use different routing numbers for paper checks, electonic transactions, etc.
Is it that you can only pay by using their website or is it just that they can’t do over the phone? If it’s just that they can’t do over the phone, you can try online bill payment where you give Wlls Fargo the info about the bill you want to pay ( rather than giving Benefits Connect the bank info)
You can only pay by website, and only by providing a routing # and account #. And now that the payment was rejected, the site no longer gives me an option to pay. I called 3 x and they’ve told me each time I need to wait 2-5 business days to even try again.