Updating Global Entry account with additional citizenship?

I just got a second citizenship and received my new passport. The airport near me has a Global Entry enrollment office as well as enrollment on arrival. The former has limited business hours (M - F 8:15 - 3:30), while the latter is open 24/7.

Can I take my new passport there anytime, or am I restricted to 8:15 - 3:30 M - F? Anything else I should know? The website isn’t the clearest and I am not finding any direct contact info for either office. (It’s Chicago O’Hare, if anyone has recent personal experience.) I’d rather not have to take time off work to do it unless it’s necessary and I’m not planning any international flights soon.

Phone numbers are here:

Enrolment on Arrival is normally not accessible from landside

Is there a requirement that Global Entry must be made aware of your 2nd citizenship? I had thought that all they care about is whether you’re a US citizen with a clean background and no arrest record, and anything else is superfluous.

GE isn’t limited to US citizens and yes, you must let them know about all citizenships.

I thought US citizens, even if they have additional citizenships, must present their US passport to enter and exit the United States. Is that relevant here?

This is true, but I imagine the requirement to advise CBP of other citizenships is part of the risk assessment.

Nope, it’s part of being a Trusted Traveller.

Thanks, I must have been tired when I was searching for the phone numbers!

I did not think you had to show it on the way out. My step-brother and step-sister fly here from Germany on their US passport and fly home on their German passport.

There are no exit controls. Legally you must have it with you.

You have to show a passport to the agent when you check in for your flight, but that’s not considered exit control I guess because it’s not the guv’ment doing it.

Yeah. The airline is checking that you haven’t lost or forgotten it because they get fined by Country X for bringing you there without it. And then they have to transport you back to the US.

Better for the gate agents to just look at all the passports one last time …

Well, I called both local CBP Global Entry offices today, plus one in a city where I plan to travel in a coupe of months. So far I haven’t had any luck reaching a human or getting a call back…sigh

I imagine you could leave with just your Lower Slobbovian or wherever passport, but then to get back to the US, you are going to need a visa, because the US requires visas before it allows anyone in for more than a bit of tourism-- and even then, you might need a visa if you are coming from some non grata loco.

IME the office-specific numbers are useless. If there ever was someone whose duties included answering the phone, they were laid off 15 years ago.

To enter; not to exit. The airline will check that you have the right to enter the country of your destination. In fact, I use my US passport t enter the US and my Canadian passport when I leave.

Any ideas how I could actually get a substantive response, short of taking a morning off work to knock on the door at O’Hare Terminal 5?

The world is not totally locked down now, even though they are trying their best.

Airlines must provide PNR, passenger name record, for people arriving in the USA. The PNR must include any API, advanced passenger information, that has been collected by the airline. API may include passport number, (and from memory, I have to provide a passport number to book international flights)

For this reason, many years ago now, I was told by the American Consul in Melbourne, that I must use my American passport when leaving Australia. So that it would match the PNR when I arrived in the USA.

Of course, this creates a conflict, because Australia demands that Australians leaving Australia leave on their Australian passport. The way it seems to work is the same way it seems to work in the USA: you are required by law to use your American passport when leaving the USA, but there is no check, and no penalty.

FWIW, this may bite you when you wish to apply for American security clearance years later. Australian security clearance is unbelievably more demanding than American security clearance, because you have to report all travel. American security clearance only requires you to report travel on a foreign passport. Travel on an American passport you don’t have to document.

Sadly no.

The last time I had need for some in-person advice I had to go visit them and wait an hour for a small gap in the steady flow of people with appointments to actually see someone with authority, not a mere receptionist whose answer to every question was “You need to see an officer about that.”

The fact I worked at the airport meant I could combine that with a trip to work. But it was still a PUTA (pain up the ass) because I had few opportunities during their open hours, and had no idea how long I would have to wait to see them. They were also a very long hike from my part of the terminal complex.

Good luck. Seriously, not snarkily.

Well, I just logged into my Trusted Traveler account and went to the Update Documents section and uploaded the bio page of my new passport with a note that I hadn’t been able to find an answer regarding how to accomplish that anywhere, and nobody was answering the phone at the local Enrollment Center. Let’s see if that ever gets me anywhere. You’d think they would want to make it simpler to accomplish something straightforward like this.