A bit long, but I need to rant about these morons so I apologize in advance…
So I take yesterday off from work so I’ll be home to receive my new home gym from UPS. Their tracking info states the delivery date will be July 14th & when I doublecheck yesterday morning, it says “Out for Delivery.” I’m supposed to be getting 2 packages, each about 75 lbs & bulky so there’s no way I can pick these up from the UPS facility if I miss the delivery. For the same reason, I can’t have the packages delivered to my workplace because they won’t fit in my car. No problem though, I think, I’ll be home and can carry them upstairs with some effort.
After being home all day & checking the UPS site off & on (still reading “Out for Delivery”), I was a bit surprised to see a new entry around 5pm that the package was left in the facility and is rescheduled for July 15th. Very nice! I just wasted an entire vacation day because some moron forgot to put it on the truck apparently. I call the vendor that sold it to me and complain. The woman says it’s too late to do anything about it today but she’ll call the UPS preferred line in the morning and see if they can make sure it’s delivered on Friday after 5pm (when I’ll be home.) She’ll call me in the morning to let me know.
So this morning at work, I finally call her about 11:30 (2 1/2 hours after she said she’d call) and leave a message. She calls back and says no problem, she talked to UPS and they’ll definitely deliver it between 5 and 7 tonight. Perfect! I’ll be home and can haul the thing upstairs.
I get home around 5 and then the wait begins. Have dinner with my wife, then she goes off to pick up a couple of things she needs while I wait. 7pm rolls around and lo and behold, a UPS truck shows up a couple apartments down the street. My wait is over! He delivers some package to the complex, then another UPS truck arrives and parks in front of him. Two trucks? I’m guaranteed to get my gym! I can see the trucks from my apartment window so I watch them talk for a few minutes before the 2nd truck takes off. The first truck pulls up in front of the place next door & he gets out to go across the street. OK, I think, I’m next, so I get ready to go down and haul the packages up. After a few minutes, I hear the truck start up so I head into the living room to wait for the knock. Oh hang on, the truck is heading off. Without stopping to deliver my gym. That’s pretty strange - did they forget it again? I check the tracking website and find this lovely piece of bullshit, which was entered in a few minutes earlier: “THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE” What the fuck!!! Was I invalid? I’m unable to sign? How so? I’m sitting right fucking here in my apartment, waiting for your sorry ass…AGAIN! I doublecheck the door and the mailbox area downstairs…no UPS note to be found. The fucker didn’t even attempt a delivery, yet here I am, fucked over again by this piece of shit company. At this point, I call up and bitch away at the customer service rep, who takes down the incident, then I get a call back from the manager, who tells me that sorry, there’s nothing they can do except file the complaint in the hope that it won’t happen again. FUCK!!! I confirmed the delivery address with the service rep and there are giant fucking numbers on the side of our building so there’s no way the moron could mix it up.
First thing Monday, I’ll be calling the vendor again to demand a refund of the 58.00 shipping charge.