Since I am not in the US, this wouldn’t apply to me anyway, but there is a Microsoft program that cannot be used if you set the scale factor on your display above 100. It has to do with 2 factor identification in Outlook. The identification factor apparently appears off-screen and cannot be brought back. There is no scroll bar.
The Americans with Disabilities Act? Is it a government content app?
Sounds more like a bug. My scale is set quite since my mail monitor is a 42” 8K display and I don’t have any issues.
Agreed it sounds like a (very aggravating) bug/oversight, but don’t see how it would be an ADA issue. I had a coworker years ago who used something like this:
That was provided by work for better screen visibility.
If the link didn’t load, it’s a optical magnifier that can fit in front of a monitor for magnification above and beyond the scale factor.
Either that or user error.
There are various scaling compatibility options in Windows that might mitigate this. You would right click on the shortcut to the program, click on the Compatibility tab, and then Click “High DPI Settings.” Then try to various solutions there.
The ADA doesn’t say that all software must be accessible to all users. It states that government services and businesses open to the public cannot discriminate against people with disabilities.
There are not hard and fast rules about what constitutes discrimination with regards to websites. Is allowing scaling at greater than 100% a reasonable accommodation? Could access be granted instead by high-contrast colors, larger fonts, or support for a screen reader? You’d need to answer those questions (and potentially argue them in court).
But based on your brief OP, I’d say the biggest barrier to this being an ADA violation is the nature of the software. If this something that a government office or public business requires the public to use in order to accesses services? The public does not have a right to say “I must be able to use this program.” They do have a right to access services. That can be an obvious distinction in some cases and a tricky one in others.
I work on a public-facing governmental website design sometimes, for which I have to take annual training on non-governmental recommended WCAG standards. We have to meet AA level standards, while AAA level will be nice to have. This obvious bug is not an ADA or WCAG barrier, it appears to be a bug. Private software doesn’t need to be accessible to everyone, that’s an unreasonable burden even for a megacorp, let alone some small time software developer to comply to.
I don’t know how to force Outlook to induce 2FA, but next time it happens to me I can see if there’s a workaround for your present situation.
Are the two mutually exclusive? Something that’s accidentally noncompliant is still noncompliant.
Ok, I guess I misunderstood what the ADA covered. In response to the suggestion of user error, the user in question was the specialist from McGill’s IT department. He had taken over my computer using something called quick assist.
My typo/edit is a bug.
Scaling and remote access can present some issues. I will often reduce scaling and screen resolution before starting a screen sharing session.
Yes, screen scaling can cause issues at the best of times, and it has even more problems when screen sharing or when you have multiple monitors with different scaling on each. Outlook isn’t the only program where “centered” dialog boxes appear off screen.