My first experience with nursing homes was working in the laundry facilities part-time in high school; my mom was in the housekeeping department & they worked very, very hard to dispel that “nursing home smell”. She also interacted with the residents, and helped out with the various “parties” that the Activity director set up.
I remember being uncomfortable at first - but found a few people I could connect with.
Fast forward to about 10 years ago - a local hospice was looking for volunteers, so I signed up for their training. My first few “clients” were in-home, and while it was a valuable experience, it was a little uncomfortable at times - when I was assigned to a patient in a nursing home, I found that worked better for my personality.
I have since moved - and found a new volunteer opportunity at a local retirement community that offers various levels of care - cottages, apartments with shared dining & cleaning services, and then the more traditional nursing home care. The residents (at least the the higher-functioning ones) have quite a bit of input into the overall management - the Rights and Responsibilities are visibly posted in several places around the building and regular meetings are held. I volunteer in the Health Center/ Memory Care area, which is the highest level of care offered.
I stop in about twice a week and visit with about a half-dozen residents who either don’t have family in the area or need additional interaction, for whatever reason. A couple of them are pretty sharp and I can have a really good conversation (even if we cover the same topics each time) - while others just need a smiling face and a hand to hold for awhile. I also bring my dog ( a 25-lb lhasa apso) around to visit about once a month – and the residents just adore him!
I won’t deny that it can be hard - there are sights and smells that I’d rather not experience - and communication can be difficult - I’ve adopted several non-commital phrases I can use to sound like I understand what they’re saying, and as long as I seem interested, they seem happy.
Perhaps I have it easier than family members, since I didn’t know these people when they were younger and healthier; I try to take each person as they are and make his or her day a bit brighter. I don’t argue when they say they’re ready to go home, or ask me where someone is – again, being noncommital and redirecting seem to work well: “How about you have a little snack before you go? We’ll be having lunch here soon, and it’s already paid for” “Well, I don’t know Bill - why don’t you tell me a bit about him and we can go look for him in a bit”.
This is my way of paying it forward, I guess – gaining experience for if/when I have to deal with this situation in my own family.