I work for an educational service agency doing web design. I recently had to order some blank printable CD-R’s and Jewel cases. Here is what happened in chronological order:
April, 2002: I place an order for this stuff with a sales rep at Shop4Tech.com. When I get the stuff, I received the wrong CD-R’s. I called them and had them ship the correct ones and returned the wrong ones. Ok… they made a mistake. Everyone makes them.
Nov. 5: I place another order for printable CD-R’s and jewel cases via fax.
Nov. 20: I call them back because I’ve not received anything yet. They said they never received my first fax. I send it again.
Dec. 2: I receive a box of CD-R’s, but they are the wrong ones AGAIN. Yes, they have screwed up the order again. Twice is not an accident, it’s incompetence. I call their sales rep and she assures me she will send me via FedEx my CD-R’s and that they will send somone to pick up the ones that were erroniously sent to me, also my jewel cases are on their way. Everything should be here by Dec. 4.
Dec. 4: I get nothing in my mail today from Shop4Tech. I get on the phone with the sales rep again. She explains that she has no idea why I don’t have my stuff, but she will have both the CD-R’s and the jewel cases FedEx’d to me in 3 days. By this time, I’ve had about enough of this, so I call Shop4Tech back and ask for the guy in charge of their operation (Jerry). After being on hold for ever (and on a long distance phone call) I hang up and call him back later that afternoon. I explain that he has lost a customer because of the lousy service of his company. He said he would FedEx Next-Day-Air my CD-R’s and jewel cases. He even gives me a tracking number. I’m mad, but finally can see the light at the end of the tunnel… can’t I?
Dec. 5: Guess what! Not a frigging CD-R or jewel case to be seen. I call back Jerry and gues what: FedEx didn’t pick up my shipment yesterday. After everything that has happened that this guy knows has happened to me, he couldn’t make sure that his stupid-ass people would make sure to send out product to somone he knows full well is pissed at him? He tried to tell me it would be out to me by tommorow, but I had enough. Here is how my ranting went:
“No. All I’ve heard during this whole lousy experience is, ‘I’ll send it out right away,’ and guess what… it hasn’t showed up. Just forget it. I don’t want it. I don’t want to deal with you any more! Don’t send it out! Goodbye!” Click
So, don’t ever order anything from Shop4Tech.com.
Fucking assholes.