I am new to a firm that has a small digital office where I have a dual role as a project manager / graphic designer.
I have been noticing so far that the Account Execs have been bombarding the development team with emails, most of which contain bugs they have found, requests for additional functionality, etc.
I am just wondering if email is really the most appropriate medium for this information? It seems that it takes myself and my team away from the work we have to get done more than it should.
Would something like an issue/bug tracker, where stakeholders can spot issues, bugs, and requests additional functionality be a good idea? What are some other ideas?
I have also seen project management software that lets stakeholders comment within a project, instead of email.