Whoa, sorry to have missed the follow-ups since last we met! Thanks for the interesting info, guys.
First, yeah, I’m notoriously bad at remaining strictly to what is agreed–I always add a little mental overtime to a project when I’m making an estimate; I know my OCDish personality, and in the end, even if I’ve done what the client wants, if it doesn’t work exactly as I think it should, I’m compelled to make sure it’s a good representation of my skill (such as it is–this really isn’t my bailiwick, I mostly earn my daily bread with words).
Also I’m of the school where I like the client feeling as if s/he’s got a leetle bit more than his or her money’s worth. Not enough for them to feel smug or as if they’ve taken advantage of me… just enough for 'em to feel “oh wow, I wasn’t expecting service that good!”
So to that end, I certainly definitely don’t mind giving them the SVG or the source files. I’d be doing so even if I weren’t more than willing for them to find someone else. (I really do want to ease out of doing web jobs anyway.) The only times I don’t do that is when I have a long-term, ongoing job with the client and handing over source files for every piddly job is more than they want to deal with.
Spoiler for boring digression:
[spoiler]This turned out to be an absolutely godsend the one time my very very very longtime client underwent a personality change–I’m not exaggerating, I genuinely think he had a mental breakdown, getting paranoid and angry and vitriolic–and refused to pay me $5K for a site revamp I’d done for him until I turned over all source artwork.
Since he had gone so unpredictable and cuckoo-for-Cocoa-Puffs that I had no confidence that he’d pay me once I’d given him the goods, I held back. Fortunately, since we had no tradition of my having turned over the source material automatically, this wasn’t breaking any precedent.
I finally got the money owed when my [del]cousin[/del]* attorney wrote him and reminded the guy that without payment, since I wasn’t an employee, the copyright to all the material still belonged to me. So he could either take down the new website or pay me the frickin’ money owed.
Money sent, and source materials subsequently delivered via flash drive. And end of 12-year business relationship. He’s a crackpot to this day and his business is failing.
- He’s also a lawyer, to be fair. But I wouldn’t really consider him “my” lawyer, and besides, he focuses on real estate, not intellectual property or contracts. My client didn’t need to know any of that.[/spoiler]
Anyway. Yep, the site is already responsive–can’t imagine I’d ever do a site that wasn’t these days–and the image size problem Reply mentions is exactly what held me back from just creating a massive, gloriously rendered logo to shut the client up already.
Although… waitasec: would calling a second image work when someone is just zooming in on their phone or mobile device? I don’t think that’s how responsive sites work; they don’t adjust on my tablet or phone when I use my fingers to zoom in our out. They do if I go from horizontal to vertical, but zooming does nothing except make the existing layout look bigger. If there’s a way to do that, it’s beyond my technical knowledge.
(Which is why I’m trying to ease out of the business. I know I’m not as up-to-date as I should be, and I don’t like doing things half-assed. Whole ass or nothing, that’s my motto!)
Mirage sounds fantastic, btw. Wow.
Thanks again, everyone! The job is done, I just need to finish up a customized “how to” guide so they can update the basic stuff (change widgets–or even understand what widgets are–upload images, update posts, change fonts, etc.) on their own. Then the invoice goes out and we’re done, yay! I really appreciate your advice and the ongoing discussion.