Note: this happened to my friend and coworker, not me.
To: Ms. Benefits Coordinator
Fm: Extremely disgruntled employee, soon to be seeking legal advice
“So, let me get this straight: you’re dropping me and my family from the company’s health insurance plan because you didn’t receive my enrollment form on time?”
“Is this the enrollment form I scanned and then e-mailed to you 6 weeks ago? See the forwarded e-mail, and note the date and time on it.”
“Or is it the form I faxed to you directly to your office 4 weeks ago when you said you didn’t receive the scanned & e-mailed form?”
“Or is it the form I finally sent to you via Overnight Guaranteed mail, USPS, two weeks ago? Is this not your signature on the delivery confirmation receipt, that I have right here in my hand? Copies available upon request.”
“What’s that? You sent an e-mail directly to my supervisor last week? He claims he never received it. But that’s between you and him. My question is, why didn’t you e-mail me?”
“You say you sent four letters to my home address via registered mail, warning me not to delay in submitting my enrollment form? That’s strange; I didn’t see one of them.”
“You say those registered letters were all returned ‘undeliverable?’ That’s strange; I receive my direct deposit pay stubs twice a month, like clockwork.”
“You say that you weren’t able to contact me any other way? That’s strange; I have a company cell phone, a company laptop, a company e-mail account, and a home phone number, with answering machine. Also, my wife’s work and cell numbers are both listed in my contact information, maintained by Human Resources (which you work for), and are current.”
“However, I did receive the e-mail you sent me just yesterday, in which you cc’d the North America CEO, the U.S. CEO, our Business Area Manager, our Regional Manager, and my direct supervisor, the Area Service Leader, in which you claim to have tried repeatedly to contact me, and that I failed to answer any of your communiques.”
“And you go on to say in that e-mail I received just yesterday that my family and I are now without insurance, and that the decision is final because I didn’t appeal in a timely fashion during the ‘hearing & review’ held last week!?”
Everyone in our local office is extremely pissed over this; if it can happen to one of us, it can happen to any of us.