OK, I think this turned out sort of lame, but oh well. I can’t believe it will be, IIRC, the only holiday flying rant in the Pit.
Two days ago, I left my cozy little apartment in Boston, Massachusetts and headed towards Logan Airport. I had a 6:45 PM flight arriving in Amsterdam at 7:35 AM local time, where I would make a connection to fly to Birmingham at 10:00 AM, arriving there at 10:20 AM local time. I hadn’t flown in 2 years, and it was an international flight, so I left for this 6:45 PM flight at 2:00PM, so that I would be extremely early and thus have plenty of time for the lines, security measures, general incompetence, etc. I got to the terminal early, I checked in, I went through security, I changed money, and I sat down to read, listen to music and wait for boarding.
Around 5 PM, anticipating boarding in about 3/4 of an hour, I stopped reading, looked up and saw something odd on the screens above my head. “Hmmm,” I thought, “that doesn’t look like the words ON TIME next to my flight #.” It was not. It was the time 9:45. The flight had been delayed 3 hours. OK, I figure, they must’ve said why but I was listening to music and didn’t hear the explanation. Surely they will soon have a gate agent available to help rebook connections, answer questions, that sort of thing.
At 7 PM, a gate agent who will answer questions about our flight finally appears. She cannot rebook any connections, apparently the policy of this airline is to rebook everyone’s flights while they are in the air. OK, that should work just as well as individual rebookings at this time, no big deal. And she does make an announcement explaining the delay. It seems the plane that is here in Boston has serious mechanical problems, and they are sending a new one from Detroit, which should land around 8:40 PM. OK, DC-10’s don’t magically appear out of thin air, so I can understand that it will take a while to get here. I have some dinner and settle down to wait for 8:40.
At 8:40 PM the gate agent makes an announcement: she will make a further announcement in 15 minutes. Uh-oh. I seriously doubt that this further announcement will consist of “Your plane has landed.” I am correct. The 9PM announcement is that the new DC-10 has not yet left Detroit. They’re pushing off from the gate now, though, so they should get here around 10:30, and then our flight can leave for Amsterdam at 11:30 PM. Five minutes later, a new announcement: The plane in Detroit has gone back to the gate, but they’re sure it will push off again soon.
The plane finally arrived at 10:45 PM. We got off the ground around midnight. Thankfully there are many flights a day between Amsterdam and Birmingham, so I managed to catch one (just barely), unlike the many people who were going to more exotic locations with only one flight a day. I feel especially sorry for the girl who missed being the maid of honor in her best friend’s wedding.
Now for the rant:
You stupid, shit-for-brains, incompetent fools in Detroit! You knew since AT LEAST 5:00 PM EST that there were a great many people in Boston in need of a DC-10. OK, you can’t make one appear out of thin air, but you’d think you’d be trying to find one and send it out ASAP. Which apparently was around 8PM EST. Or so you said, not just to the passengers, but to your own gate agents. So why did you fucking lie? If you couldn’t get a plane until 9PM, you could have said that to begin with. And if you really could have sent the plane out at 8PM, why the hell didn’t you??? Do you want us to never fly your airline again? Were you hoping we would rise up in a massive riot and turn on the poor innocent gate agents here in Boston, against whom you perhaps had a vendetta? If I could’ve, I would’ve rebooked my flight for a little side trip to Detroit to personally throttle you for your inability to send an airplane in a timely manner. But I didn’t have the time. Because I had just wasted five and a half hours of my life in Terminal E of Logan Airport.
And to top it all off, the TVs in the terminal were all showing the Patriots-Jets game, and we were stuck just long enough to see them lose.