Um no, not really. And you’re allowed to swear outside the Pit you know.
And it’s probably good you didn’t go back to that Denny’s. You’d probably get um, something special in your order.
I think his point is that he was under a lot of stress in his life and took it out on customer service at Dennys, which represents probably 90% of the people who abuse customer service reps. I read nothing from his post indicating they deserved that treatment.
Not excusing it, but if it’s the only time he ever did it, I don’t think it’s the end of the world.
Yes, I have worked in customer service. Yes, I have encountered assholes. My impression was always that they had some personal problem they couldn’t control in my presence. I can’t imagine making fun of a cashier at a store, but I also can’t imagine yelling at someone for making fun of a cashier at a store, and the fact that it escalated to all these other managers and the optometrist is all rather bewildering to me.
I’ll second aceplace57’s complaint in this case. I’ve had similar service, or lack thereof, from Denny’s waitstaff on the midnight shift.
I love NPR’s Sunday puzzle. One week the puzzle was, “Think of a seven letter word. Remove a double letter from the word, and the remaining letters in order spell a synonym of the first word.”
I thought of a really good answer, but I didn’t send it in, because I didn’t want to be an a-hole.
What is considered “A Bad SDMB Threadstarter” (and have you ever been one)?
I’ve worked retail for over 4 years now, and I could write a book on the subject.
The absolute worst was a woman who gabbed on her cell phone the whole time I was ringing up her order, and then couldn’t find her credit card. The person standing behind her made some choice comments. She goes out to her car and tells her boyfriend about the nasty cashier, attributing the customer’s comments to me!
The boyfriend comes into the store screaming about “the bitch who yelled at my girlfriend,” while she is trailing behind him begigng 'Let it go. Don’t do this." Everyone in the store stops dead. The manager, one of the owners who happens to be there, the head cashier, the other cashiers, and all the aisle workers, who are supposed to come to the registers if they suspect anything. Everyone but me.
I say "I did not say anything to the customer and even if I did, that does not give you the right to come in here and talk to me like that. He looks at me, surprised, shuts up and walks out, girlfriend trailing behind him.
If you say I did something wrong, you better make damn sure it was done wrong and double damn sure I did it.
Warning: NSFW language
Here’s a bad customer for ya. Here’s a bad customer for ya. Security video from Toledo McDonald’s drive-thru, 2010.
Article here.
“Don’t make me assume my ultimate form!”
ROFL. I’ll have to remember that one! 