What should have this Hospital done about a Racist demand in the NICU?

I am Roma. The skinheads, Neo-Nazis, etc., of the United States do not consider me white. Luckily, the prejudice against my people is not as remotely bad in the United States as it is parts of Europe (where we had the honor of being Hitler’s second most hated minority). I am a reference librarian at a university. I’ve had faculty and students not want to work with me because they believe I can’t possibly be competent at what I do because their preconceived notation based on my ethnicity is that I am uneducated, probably borderline illiterate and a criminal. In such a case, I hand them over to another librarian. If that librarian has a full schedule and doesn’t have time to see them for several days or doesn’t have the background for finding resources in that area of research as I do, they must suffer through that choice. Luckily, the type of library work I do has almost no chance of ever involving physical life or death choices for the patrons. But a child in a NICU (or anybody in an ICU unit) is at risk for death and shouldn’t have to suffer because of their parent’s bad choices.