I happened to call Bank of America about a change in my homeowner insurance. While discussing this change the CS happens to notice that I am $3000 in arrears. WHAT? What in the hell are you talking about? There must be some kind of mistake.
Nope, no mistake, I am told. I am $3000 in arrears and they are gonna start foreclosure proceedings unless I send them this money right away. So, I send them the money right away while I check on what the hell went wrong. I look back on my banking records and I see that I have sent them their goddamned payments and what the fuck is there problem?
I open my mail today. Bank of America has sent me a check for $2672.98 because it was short $110. That’s right, the check should have been for $2762.98. I transposed the numbers. For that they sent back the check (3 months later), put me in arrears for $3000 and threaten me with foreclosure.
The thing that kills me is, I would have went into foreclosure for $110 and I would not have known why if I hadn’t called them by chance 2 weeks ago.
Bank of America is in some serious, serious trouble. Their CEO (so the story goes, in was on NPR, which is good enough for me, because “Car Talk” is on NPR) insisted on buying a shit sandwhich called Countrywide. Their stock is plummeting, and even five billion dollars from Warren Buffet isn’t enough to restore confidence.
Of course, that doesn’t explain stupid. But what ever does?
There = Like “Here” only from a different perspective.
They’re = a contraction of “They Are”
Their = Plural 3rd person possessive, the word your looking for
Otherwise, substitute “Wells Fargo” for BOA, and rather than sending me the check back they just applied the check-for-slightly-less-than-they-were-expecting to the principle but still wanted their full payment for the month and we can be friends again bitching about stupid bank things.
I seem to be the ONLY person on the planet who has had great customer service experience with BofA. I’ve been with them since I turned 18, and they’ve been great at dealing with my issues (one credit card fraud, reversing some overdrafting fees that really were my fault but they were nice about it anyway, etc). I don’t have any car or home loans from them, just checking and credit cards… but they’ve always been friendly, attentive, and made sure to contact me when suspicious activity was going on… even going so far as to proactively freeze my account when I used my cards in strange ways that are usually indicative of a stolen card.
I am not saying they haven’t been terrible to other people… just that as a small potatoes customer, I’ve had great experiences.
What they’ve done to you however, is stupid and I hope they pay for these mistakes they keep making with regards to mortgages.
Can I jump in on this BofA rage bandwagon, even if it’s minor and about my checking account?
Don’t get me wrong: I still am actually happier with BofA than I have ever been with any other bank I’ve had; much like drewtwo99’s experience, they’ve always been great. But this was definitely an annoyance. You see, a computer was stolen from my (small) office and as a safety precaution, I decided to cancel my debit card just in case they somehow found it on the computer (since I had used that machine to make some online purchases). Safety first, etc. etc.
So, I call BofA and the agent is super nice, prompt, cancels the card, and orders me a new one. The next day (Friday), I pop over to a local branch and get a temporary debit card (honestly, the coolest thing BofA does, especially for someone like me who never carries cash). All is well and good until Sunday, when I’m driving to my NV office and my debit card gets declined when I’m trying to grab some lunch on the road. Naturally, I call BofA right away, the guy apologizes, resets my card, and says I should be good to go.
Except he failed to mention that because he reset it, I’d need to find a BofA ATM and reactivate the card. I, not knowing this, ended up getting my debit card declined all awkwardly on a date later that night. Uncool.
My checking account is with B of A in Chp 11 because they bought Fleet, which had just bought the small bank my account was with.
My mortgage is with B of A because the mortgage lender sold the note to the aforementioned crappy mortgage holder Countrywide, who got bought up by B of A, causing some of B of A’s problems.
No. I just used my credit card. No biggie.