I am very anal about keeping my car clean. Every spring, once I’m sure the snow is gone for good, I set aside a day on a weekend to wash, clay, polish and wax it, and then do my best to keep it squeaky clean until winter (when everything goes to hell again).
I got off to a bit of a late start this year, and only managed to clean it up this past weekend. I ordered some new microfiber towels from a well-regarded website that many professional detailers use, because my old ones were starting to get ratty. I’ve ordered lots of stuff from them before, with no complaints.
At 8:00 PM last Sunday, it was starting to get dark out, and I was finishing up the whole process, using one of the new towels to buff off the excess from the second coat of wax. Suddenly, I heard a strange squeaking noise. “That’s odd,” I thought, “Maybe there’s too much residue on this part of the towel.” I looked at it and saw nothing abnormal, so I refolded it and continued buffing. A few minutes later, I hear another, much louder squeak, and I look at the towel more closely. Something in it glints in the light of the setting sun. It looks metallic. I brush away the pile to get a better look.
There was a fucking STAPLE stuck in it! And the loud squeaking noises were from it leaving some very noticeable scratches on my trunk lid.
At first I thought the staple came from the packaging that the towel came in (it was a cardboard label stapled to a plastic bag), but none of the staples there were missing. And it was embedded very deep in the towel - it didn’t look like it simply got snagged recently, it looked like it was woven in during the manufacturing process.
I managed to remove the scratches, after some time and effort, using my machine polisher, and then finished up with the last coat of wax, so no permanent damage was done, but for Christ’s sake, that really was inexcusably poor quality control. It was pure luck that I had the towel folded in a such a way that I wasn’t applying pressure directly to the staple, otherwise I would have scratched the paint right through to the primer (or metal!)
I sent them an email but haven’t gotten a response yet.
Yeah, it’s just a car, but I’m very attached to it, and I would be very pissed off if it was damaged because these people can’t figure out how to freaking manufacture their “premium” towels properly. If I wanted to deal with crap like this I’d buy my stuff at Wal-Mart.