I’ve got a huge problem, I never really looked at what internet speed I pay for, since my parents pay for the internet and they have no idea what the difference between a megabyte and gigabyte is, plus they got some sort of a special offer that is no longer active, so I can’t check it on the isp site, but a few times I ran internet speed tests on the net, I got around 1mb and whenever I downloaded anything, whether via browsers, torrents, download managers or whatever, it also never exceeded 1024kb or 1mb, maybe it very, very rarely gave of a second long ,impuls" of 2-3mbs, like once in a month, but that was it, so naturally I just assumed that I am paying for the 1024kb/1mb package. However…today I was shocked when I saw that I am supposed to get 10mbs and 1mb upload or 10000/1000, I ran a speed test again and here are the results, download 0.78 (although earlier today I got around 1.06mbs, so let’s just say 1mb) and upload 0.85, so my upload is actually stronger than my download, which is crazy (pics don’t work on the site, so here’s a link http://s20.postimg.org/k7twohhtp/Rezultat.png ) , however the upload apparently works fine, I live some 2,3 kilometers from my city center, so I am supposed to get a little slower speed due to adsl distance issues, but still how the hell do I get only 1/10th of the download speed? I closed of every single potential application, AV or anything that could drain it and my task manager says that network utilization is 0%, so that’s a good sign, nothing should drain it, but still there’s some problem. A few days ago I turned of my firewall, which was for some reason slowing it even further and I couldn’t even access facebook, since I closed of firewall I can more or less normally access Facebook, but I still can’t exceed 1mb, let alone get close to 10mbs, I ran multiple virus checks with multiple different programs, but again nothing. So what are my options? I am going to go to my ISP tomorrow or day after, but still maybe there is something I can do on my computer to fix it, so if anyone has any ideas, I’d be grateful.
Wow, wall of text. :rolleyes:
Just to eliminate the possibility, are you sure you’re supposed to be getting 10 megabytes per second? 10 megabits per second tracks closely to 1 megabyte per second, and bandwidth is usually advertised in bits per second, rather than bytes.
You may be getting exactly what you’re paying for.
Yes, its 10Mbs, I contacted my ISP over mail and they confirmed that I am receiving , 10000/1000 Kbps (download/upload) " (that’s copied from their email) , so I am 100% sure, as I said, even when I am downloading stuff and the download speed is written in kbps, it never goes over 1024, which is equal to 1mb and btw. the offer they have on 1mb has a upload speed of only 250 kbs, so it wouldn’t make sense that they offer the same down and upload speed and I have around 1mb upload speed.
Can you post the modem “sync” statistics.
For upload and download, I want
Sync speed, Attenuation, and Signal to Noise margin. (which is a ratio … as its a log system… so a SN margin is aka a SN ratio… No pendants please.)
The thing is 1mbs is roughly the speed you get if there is a broken wire …one out of two … it may be the lead you use, or a corroded or bent pin in a socket…or it could be out in the street.
But it could also be an ISP stuff up and they set you to 1mbs/1mbs.
OR it could be your area gets bad ADSL for some reason.
What you could have asked your ISP…
What sync speed are you getting, what sync speed are your neighbours getting ?
Ah, so there is a physical explanation for the upload being faster than the download. ADSL doesn’t automatically adjust the frequencies to say “give 10% to the upload”. Your plan allows you 1mbs upload and thats what the modem tries to give you. SO… upload is at the lowest frequency, and lower frequencies are less affected by attenuation (due to distance). So therefore, it passed down the distance a bit better. If the sync speed is unrestricted at the ISP, but you only get 1mbs, something is killing most frequencies.
Its even possible its a device in your house killing most frequencies, by making noise… (attenuation low, but signal to noise small, eg 0 to 5 dB… ) eg just a solar invertor, UPS, alarm, filter, etc, etc… Therefore, one possible test plan is to turn off everything, and unplug all telephony devices, including filters, and plug the ADSL modem straight in to the socket… no filter needed… and see if the speed improves. ALSO post the sync statistics when in this state… are they substantially difference to when everything was on and plugged in ( as in the normal state )?
When you are testing your internet speed, are you doing it via wifi (wirelessly) or are you using a device connected to your modem/router via ethernet (a cable)?
If you are doing it via wifi, can you connect your computer using an ethernet cable directly to the modem/router and try again?
As gnoitall said in Post #2 …
You may be confusing bits and bytes.
Properly speaking, “10Mbps” means 10 megabits per second. “10MBps” means “10 mega bytes per second”. Lots of people (and companies) are sloppy about following the convention on upper or lower-casing the “b”. But there is a standardized convention.
Businesses, at least in the US where I am and you’re almost certainly not, are especially prone to using misleading-but-not-quite-lying terminology in their marketing materials and customer communications.
Having them carefully send you something saying “10Mbps” and hoping you’ll fall for believing that means bytes not bits is *exactly *the kind of horse manure commonly done around here.
My advice: call their customer tech support and get the straight answer. Don’t allow them to say “ten emmbee per second”. Make the tech say bits or bytes.
It’s not how far you physically are from your “city center”, it’s how long the physical wires are going from the local exchange to your house. This value can be much longer that you’d assume - the physical wires could easily travel down one side of a local highway for awhile, then cross over and travel awhile the other way back to your house. Your local ADSL repaircritter has tools informing him exactly what the travel distance is from the local exchange to your house.
Internal wiring issues at your house could also be causing problems.
Here are two web pages I found describing possible issues:
http://www.whistleout.com.au/Broadband/Guides/ADSL-speed-why-so-slow
Chart of ADSL and ADSL2+ Speed Versus Distance | Increase Broadband Speed
(I used to have ADSL, and the speed I got was just awful, as my house was five+ miles from my local exchange. Then one day the phone company apparently installed one or more loop extenders on their line and suddenly life was beautiful.)
1024 kilobytes per second = 8 megabits per second is a little over 1 megabyte of data per second. From your description here it sounds correct.
250 kilobits per second = 2.0 megabits per second
8 bits = 1 byte.
From your post it seems possible that your parents signed up for this shortly after Noah got off the ark. Those those speeds may now be possible for DSL but your modem may not be capable if that.