More pizza musings.
Long, rambly, boring, only tangentially related to this topic.
[spoiler]You’d think with things as bad as they are, the pizza guy would be looking to get ahead by any means necessary.
I know this is anecdotal, but this is how the delivery guys look out for each other, and the customer, in every pizza shop I’ve worked at.
A customer calls and says I think I gave the driver a 10, I meant to give them a 5, I simply ask the driver as soon as they pull up to check his wallet and see if he got a 10 or a 5 from the customer. Almost every single time this has happened, the driver says yeah, they sure did. Most times without even looking. And we’re happy to send the change back.
People leave wallets, credit cards in our store constantly. Goes directly into the safe. We try to figure out who you are, we try to find your phone number and let you know.
Guy leaves his cell phone, a very expensive one, at the store, on the counter. It’s there for a long while, person obviously isn’t coming back. Trying to be as un-intrusive as possible, I scan the list to see if it says “Home” on the list of contacts. If it says so, I call and let the person know where their phone is.
Found a guy’s cell phone on his front lawn one time. I deliberately waited until after the guy had paid and tipped me before telling him about it, because I didn’t want that good deed to affect how much he tipped me.
Customers sometimes give five dollars, and then write in five dollars on the credit card receipt, not understanding that they just charged their card 5 dollars, and just gave me five cash dollars, so they unwittingly gave me ten dollars. I have always pointed that out, even to rude customers, even on the shittiest nights I’ve ever had.
We handle a lot of cash. Sometimes I find a twenty just lying on the ground in the back of the house. This means a driver dropped some of his bank. I hold it and ask every driver at the end of the night if they think they’re short any money, and if so, by how much. 100% of the time, only one driver has ever thought they were short, and they always end up with the money. Because no one lies about that kind of petty crap.
Sure, there are some assholes in this world, and some of them have to be pizza guys. I can just say that it hasn’t been my experience.
We look out for each other, and each other’s money, and our customers, even if they don’t always look out for us. Because you bust your ass for 35 dollars in tips one night, and you’re missing twenty dollars?
That hurts.
We know it hurts.
We know it hurts to be missing your cell phone, or worry your card has been stolen. We know it sucks to think I gave the pizza guy 10 bucks when I meant to give him five, I guess I’m out five bucks.
No you’re not. To date, a delivery person has never refused my request to check and see if the customer has given them more money than they intended. And they could easily just say “No, I know he gave me a five.” or “Let me go check my car and see…” switch switch switch, look, it’s a five.
It would be *so *easy to lie. There would be no way to prove otherwise. It’s your word against the pizza guy’s word.
Except it never is. They always look, and they pull out their money *right in front of me, *and it’s almost always been extra money. And they take time out of their money-making job to bring you your money back.
They don’t need to. I can’t force them to. But they do.
But the folks in this thread, I don’t need to tell any of this to. You care enough to spend two seconds thinking about the tip as being a thing you might want to consider doing.
You guys are why I put up with it for so long. There simply aren’t enough of you.
It shouldn’t be on you to cover for the employer not paying us enough, or other customers not tipping.
You’re not the ones causing the problem. And you’re the only ones listening to it.
It’s completely ass backwards. It’s not on you to fix the problem, you can’t.
Even you awesome folks that tip 10 bucks when it’s a completely absurd amount of money to tip a guy. For every one of you, there’s ten stiffers, it doesn’t quite balance out to a livable wage for certain folks.
That’s why the wage should be the standard minimum, not the “tipped minimum”.
Better than a generous tip: Tell your friends the delivery charge goes to the company, not the driver, because it does. Let them know it’s not the tip. I never would have bothered to do all the extra work to become a manager if I got 12 dollars an hour in delivery fees, and that’s before wages and tips, too. What I make now is less than 12 dollars. It does not go to the driver. And it’s really criminal that you should pay a delivery fee if it doesn’t benefit the person doing your delivery for you.[/spoiler]