I once had an checking account with BofA, and after a few months of anguish, I went in to close it out. I turned over my remaining check and returned my ATM card, paid what I was told at the time were all the remaining fees, and took the balance in cash. We were done. I left smiling.
Next month I get a statement in the mail. It says that I recieved too much money by $0.02, and that there is a $10.00 penalty, and a $3.50 monthly sevice charge, so my balance is -$13.52. Right. I call them up, explain what happened, and actually remain calm and polite while doing so. Not satisfied with their responses, I eventually get bounced up to a manager level person, and it is explained to me that when we closed out my account I was undercharged two cents for various fees, or overpaid two cents for interest or something, and that because I was unaware of this the other charges would be dropped, but I still owed them two cents.
I said OK. I took my statement, taped two pennies to it, added a stamp to the envelope ($0.26 at the time), and mailed it off. Finished with BofA forever.
Next month, I get another statement. This one just says I owe them two cents still. I call, and they say they don’t accept coins in the mail, so the two cents that they recieved don’t count. I say “you just said you recieved them, they are there in front of you. Count them. Finish this.” They say NO. I say I am done. Send me all the statements you want. Charge me penalties up the probverbial wazoo. The statements cost you at least $0.25 to mail each month. You will lose money on this. Stop now. I will not mail you a check ($0.35 fee from my new bank, plus $0.26 stamp) to give you $0.02 you already got from me. They say pay or this will hurt your credit rating. I say FOaD.
I get statements for just the $0.02 for the next 6 months, until I finally get a personally letter from the bank manager saying that he has gratiously paid the $0.02 from his own pocket, and my account is officially closed.
I lost a good portion of my sanity during this experience. I felt like I was speaking a foreign language. They couldn’t understand me, and I was talking slow and carefully enunciating, and even used diagrams where needed. I avoid such situations now, and would gladly send in such a payment now matter how stupid it seems to me, just to avoid the conversations. I couldn’t take it again. I would end up institutionalized. Seriously.