I briefly had a job at an aquarium, which had been recently taken over by a company who, until then, had run such closely related companies as a jewellery sales company and a furniture manufacturer. Although they did keep many of the previous staff in place, they added a few extra levels of management, filled with people from the furniture company, including the boss of my department- the talks team. To say she had no clue what she was doing would be a charming understatement.
It would seem obvious to anyone within the typical sanity range that the role of the talks team was to ensure that visitors to the aquarium had a nice time, by means of giving talks and passing on interesting information at appropriate moments. Not according to her. Our job was to talk, dammit, and if we weren’t talking, we weren’t doing our job. If there was a single visitor in the centre, and she saw them walking round without one of us talking to them, she’d write us up.
Even when they had shown no interest in what we were saying and had actively told us they’d rather look round by themselves, we were not to allow this, for our job was to talk.
Even if they spoke no English, we were to talk, though I was informed that in this situation, it would be an acceptable alternative once all lines of verbal communication had been tried and failed to ‘follow them round and point at things’.
We advertised talks at a set time at the main pool. These talks were to happen precisely at the scheduled time.
Even in the absence of any visitors.
I don’t mean that we had to be there for our scheduled talk even if we didn’t think there was anyone in the building, in case anyone showed, no, that was far too reasonable; we were to deliver a 15 minute talk at the correct time, even if it was to an empty room. She’d hide behind the staff door to check. One colleage would regularly deliver a convoluted and totally deadpan mic-ed up speech, including telling the imaginary crowd how to arrange themselves for optimum visibility, complete with warnings about the crush reaching dangerous levels, and would make up ridiculous and clearly impossible facts about the fish- this was apparently fine by the manager, for he was Talking. You could just about hear the talks in the shop when it was quiet- the staff in there would all stand by the door to listen for the sheer stupid entertainment.
Yes, this did mean that bewildered tourists would regularly walk in in the middle of enthusiastic speeches given to no-one.