What's Your Opinion of Amtrak?

My boyfriend just found out he won 2 nights at the Conrad Hilton in Chicago. Since they can be redeemed anytime, we were thinking of going in May. It’s a very nice hotel, and we were excited, since all our vacations have been tent camping. It will be fun to have “deluxe accommodations” for a change.

We live in Memphis, so Chicago is a rather long drive, and plane tickets are pretty expensive. We thought it might be fun to take the train. I looked up ticket prices, and I found we could leave late on a Thursday night and arrive in the city early Friday morning, and then return home late Sunday, getting back in Memphis early on a Monday morning. This would give us almost three full days in the city, and two nights on the train. I thought we could get a little “roomette” and it would be a fun adventure.

Well, today on a whim I googled “traveling by Amtrak” and I was shocked. There were a lot of real horror stories; 7 hour delays on 10 hour trips, sewage backed up and flooding the train, rude and abusive staff, uncooked food, trips without heat or even power in the cabins. I saw a few people who seemed to think it was okay, but the vast majority of the stories were from people who were very dissatisfied. To a degree, I think it’s to be expected; people write a lot more about the bad things that happen, rather than the mundane. But it still frightened me.

So, I turn to the dopers. :slight_smile: Have you, or someone you know well, traveled recently by train? I am especially interested in anyone who’s traveled the route we were planning on taking that runs from New Orleans to Chicago, but any experience will do. Do you recommend we find a different way to travel? Do you have any tips? As I said earlier, we aren’t terribly picky about having luxurious transportation; several of the stories I read compared the trip to backpacking (in a negative way) but this isn’t really the type of thing that bothers us. But I don’t want to be signing myself up for some sort of awful experience, obviously.

I have taken it from Chicago to New Orleans and various stops in between. I was pleasantly surprised- the seats are huge, comfortable, have foot rests and actually recline. For an overnight trip you may opt to pay extra for a sleeper- the smallest sleeper is little more than a space for a couch that folds out into bunk beds (when the beds are folded out, there is no floor space, just you open the door and there’s two beds, no room to so much as stand up) but the bigger sleeper has floor space, chair,table, shower, toilet, etc. If you get a sleeper you get the accopanying meals in the dining car free I think. They have dining cars, snack cars, and a lounge car with good views (they used to show movies in the lounge car, but no longer). You can bring your own food also. I was expecting the worst my first trip but was very impressed. This particular route is not “low class” in any way- all types of people were on it- its nothing like Greyhound. :slight_smile:

I’ve never experienced any of the horrors you mention- you do stop often for other trains, but I don’t recall ever being more than an hour late- of course people are going to post horror stories.

I ride Amtrak on average 1 round trip/month on the northeast corridor (business class) and have twice taken overnight trains on a sleeper car (never the route you mentioned). Generally my experiences have been good: I’ve NEVER had rude staff or heatless or powerless cars. The shared bathrooms often do NOT get the attention they deserve, but your sleeping facilities may have their own.

The fact is that Amtrak can often run late, sometimes several hours late, for a variety of reasons both understandable (derailment somewhere) or not (freight trains sometimes get priority over passengers). For this reason I ALWAYs call their automated response thingy to get updated train info so that I can get a different train if mine is late. This strategy won’t help you, I realize.

All that having been said, the overnight train is pretty cool and the sleeping accommodations, for two people in love, are kind of fun (for a night or two).

On Sunday I’ll be riding Amtrak through New Orleans and into Texas. I’ve heard good and bad about Amtrak, but not really a whole lot about it. Definitely heard a lot about long trips with Greyhound, which is why I opted for the train. I sure hope yer horror stories are the exception and they’ve cleaned up their act.

In my experience so far, the customer service rep when I called them was very helpful and very very friendly to me and we had a nice chat together. But a phone call isn’t the same as actually riding the thing. One quick surprise was they seem to like to stop overnight a lot, turning what would have been a 10-hour bus ride into two days of travel by train, so watch out for that (it should come up when you order your tickets).

Dunno. We’re riding similar(esque) routes, so I’ll let you know how my experience goes.

I run up/down the NE corridor on Acela. The Metrolliner/Acela run has always been great. It’s the only profitable service for Amtrak.

I sometimes take it to go to San Diego from L.A. It always leaves exactly on time, and always arrives a couple minutes within arrival time. The service is fine (but, then, all they do is take your ticket on such a short trip). Very clean facilities, etc. It’s great when you need to work on something in transit, and, of course, no traffic jams. Plus, half the trip you go right along the beach.

My wife and I used Amtrak when we took our West Coast vacation. We flew to San Francisco and took the train to Portland and then to Seattle, flying back from Seattle. I really enjoyed it, and it broke up the hectic sightseeing - a relaxing vacation from the vacation. It isn’t luxurious, but it was clean and comfortable, and the sleeping car was fun. A very relaxing way to travel.

They do have a bad reputation about schedules and I would advise against making plans based on the scheduled arrival times. We didn’t have any fixed schedules for Portland or Seattle so this wasn’t a big deal for us. I don’t even recall if we were late or not, we basically just arrived when we arrived. You’ll probably need that attitude to fully enjoy the trip …

I forgot to add, you can check the train status for a few days in the past on the Amtrak website, so you should be able to get a feel for how they are doing. You obviously won’t be able to see if there will be a major screw up on your day, but you’ll be able to see if they are consistently hours behind schedule or not …

We ride the Cresecent from New York to Gainesville GA, going and coming, pretty much every Christmas and have been doing so since '99 or thereabouts.

It’s very comfortable and pleasant; if you take a sleeper car, the meal service that’s included/bundled is quite nice, but if you’re taking a coach seat it’s rather expensive when purchased separately so when I do that I always take a bag of relatively nonperishable snacks instead.

There’s a lounge car which has AC so if you have a laptop or an iPod or cellphone you can attach to electricity and recharge or save your battery. No internet unless you bring your own wireless though.

I’ve taken Amtrak from time to time. Overall, it’s a nice way to travel, but occasionally there are problems.

The only bad time was when the engine broke down and we had to wait two hours until another train to get there and then another hour until someone came by with the key so it could be switched onto the other track. The track was Conrail, the train Amtrak and the automatic switch wasn’t working, so they need to do it manually. But the manual switch was in a box with a Conrail lock and Conrail had to send someone down to open it. The passengers were willing to get a bolt cutter and chip in for a new lock.

But Amtrak did give $25 gift certificates and ordered pizza for everyone on the train, so they did their best.

But without that kind of disaster, I love taking Amtrak from here to New York City. Very pretty trip, since you can watch the Hudson River go by.

Yay, a question I can answer! On preview: Gosh, this is a monster post. Hope it helps.

I haven’t taken the train for about…wow, a year and a half. But I did take it multiple times a year when I was in college. There’s a red-eye that goes between Rochester, NY and Chicago, and I took it between Rochester (college) and Toledo (home) for breaks and trips. In the past 6 years, I’ve probably gone on that route, round trip…10 times or more. So my experiences may not compare exactly to yours, but I’ve got some consistency.

Between flying and taking the train, I prefer to fly, but that’s just me. It’s faster, cleaner, and seems more organized. (Yes, I’d say Amtrak is less “put-together” than the airlines. It’s amazing, but it is possible.) But it’s also more cramped, more expensive, and more hassle to prepare for. I never took a sleeper car; always the coach seats. If I bought round trip tickets far enough in advance (say, three months) I occasionally got them for $100 or so. A few weeks in advance, I remember them being something like a bit less than $200. This is for about a 400 mile trip. Don’t take my word on this, but that’s what I recall. (Just to give you an idea of my experience.) I’d recommend it, but with some warnings:

My BAD experiences:
[ul]
[li]They are often late. REALLY late. From my experiences, I recall them being really late (as in, due to leave at 12:00, didn’t leave until 3:00, due to arrive at 7:00, didn’t arrive until 12:00. Both of these happened to me.) I would make sure to arrive WELL before any time-sensitive plans, because really, you never know. I recall overhearing something from a conductor about freight trains having priority, but I’m not sure why. Maybe someone else has more info on this.[/li][li]Some cars smell. This odd, clingy…Amtrak smell. Vaguely like unwashed clothes and a dirty toilet. But I only had the stink-car two, maybe three times, one way, so that’s about a 10% or 15% chance. Still, beware. Some of the cars are old, and the maintenance, especially for overnight travel, really isn’t stellar. [/li][li]The bathrooms were hit or miss. They were never freshly cleaned, but sometimes they were ok, and others they were damp and out of toilet paper. Take a pack of tissues. This could be due to scheduling.[/li][li]The food is overpriced, but that didn’t really bother me that much. If you’re going to be on the train during a mealtime, maybe bring on some portable snacks to tide you over if you’re on a budget.[/li][li]In the winter, the cars are a bit cold. That’s subjective, though. [/li][li]This isn’t bad but it’s not really good either: the rocking of the train is something that you may have to get used to. It’s gentle once it’s up to speed, but it’s in the background. I get really motion sick, and I think once I got dizzy when I stood up, but other than that, I was fine and enjoyed the feeling. YMMV. Same goes for the background train noise when you’re trying to sleep.[/li][li]Sometimes your seatmate is an asshole. But since you’re traveling with someone, that shouldn’t be an issue for you.[/li][li]If you need something, in coach, it’s kind of hard to find any employee to answer your questions. They’re understaffed in MANY areas. Catch-22, though. They can’t afford more staff because no one will ride, and no one will ride because they don’t have enough people or mony to offer a quality product.[/li][li]It can be boring. Bring a book, a laptop, a portable DVD player, a sketchbook, something. [/li][/ul]

My GOOD experiences:
[ul]
[li]I’ve never run into rude staff, but I have run into harried, overworked, tired, distracted people who have to deal with frustrated people who are late because they’re riding Amtrak. Be gentle with the employees. They’re on this thing every day. Ew.[/li][li]Never ONCE lost my luggage. (Pretty hard to when it sits on the same train, though.) Plenty of room for carry-ons. [/li][li]This is good and bad, but I’m putting it under good since nothing bad ever happened to me: Security is pretty lax, and it’s very informal. In the two small stations I’ve been in, this has been the procedure: You go up, get your tickets, give them your checked luggage, and wait. When the train comes, you go out onto the platform with a mob and follow the general directions of an employee. (The conductor? Do they call people that anymore?) You get on the train, sit in your seat, and settle in. Once you’re settled, someone comes to take your ticket and put a little label over your seat that shows where you’re getting off. They’ll generally tell you/wake you when they get there. Then you’re left to your own devices. I imagine, though, that New Orleans and Chicago will have bigger stations and maybe different procedures. Still, it will probably be easier than flying.[/li][li]If you’re not having a bad trip (4 hours late, stinky car, neck ache, too cold, person next to you keeps trying to TALK at 2:00am when you want to sleep) it’s actually kind of neat to look out the window and drink coffee and write or read or sketch. [/li][li]It can be very easy to get off the train, get your luggage, and be on your way. This was the case on my route, but again, I only went to small stations.[/li][li]The coach seats aren’t bad, actually. Much roomier than planes. They recline and have footrests and tray tables. The cushions are pretty thick. [/li][li]Unlike planes, you can use your cell phone, which is handy when you’re going to be late. Which is often.[/li][/ul]

General Tips:
[ul]
[li]Take a small pillow, a blanket, small toiletry bag (even if it’s just overnight)[/li][li]Take a few bottles of water[/li][li]Take something to occupy yourself[/li][li]It may look a little silly, but you may want a sleeping mask to keep the light out.[/li][li]Eat before you go so you don’t have to buy food on the train, or take snacks with you. You really never know how late they’ll be.[/li][li]Check the train status on the Amtrak website. [/li][/ul]

I’ve taken a portion of the route you mention a couple times. You will likely stop a few times for freight trains, maybe be a bit late, but other than that I had no problems at all.

One tip, check out their Weekly Specials page before you book your tickets. This week doesn’t include the City of New Orleans, but it does have the Saluki and the Illini (the two other trains that run the same route, but only in Illinois). The City of New Orleans is on there sometimes, and you can save a bit of money that way. For instance, the special on the Saluki from Carbondale to Chicago (which is as far as it goes in either direction) is $24.90. The lowest regular price they have on that route is $32, I think, and it goes up to more than $80 if the train fills up.

On that note, order your tickets earlier rather than later. A single, one-way ticket from Memphis to Chicago is $179, if you wanted to go tomorrow. Pushing it out by a week drops it to just over $100, and two weeks gets you down to $91.

My son is attending college in Chicago and has taken Amtrak a number of times.

Frieght trains have priority because the frieght railroads own the track. This is especially true for Chicago trains because Chicago is a giant hub for frieght trains. The least stressful way to get through it is to assume that your train will be several hours late. Train travel in the U.S. (at least outside of the Northeast) is not for someone in a hurry.

As noted upthread, service can be a little…spotty… at times.

Other than that, his experiences have been generally positive. And as beanpod says, getting on and off the train is much less of a hassle than flying.

I recommend it, with a few caveats. We took a roomette from Indianapolis to Washington, DC and back. It beats driving, and it sure as hell beats flying. You can look at a virtual roomette on the Amtrak website (it looks a wee bit bigger than the actual room, but the measurements are accurate.) Compared to driving, you never have to stop to eat or pee, and you don’t have to drive. You can stand up if you need to stretch, and even walk the length of the train. Want a cooler of beer or mixed drinks? Take one along. Taking the train while intoxicated is not illegal :wink:

That map on the Amtrak site is fascinating and well done.

I notice that there is no longer a train from Toronto to Chicago, but it looks like there’s one from Chicago to Port Huron on the Michigan side of the Bluewater Bridge, and I know there’s a VIA train from Toronto to Sarnia on the Canadian side of the Bluewater Bridge. I wonder why they cancelled the international connection? I took that train to go to the International Pagan Spirit Gathering in Wisconsin in '94, and I remember that the journey from Toronto to Chicago took a LONG time, about ten hours, on not-great track.

I’ve done the L.A. to San Diego route and back many times. No major problems. I did pay extra for business class. You can bring your own chow if you’re not pleased with the cafe car offerings.

Keep in mind that people remember and report bad experiences, but no one sets up a blog to say how great their last train trip was.

I’ve ridden the train a lot between Baltimore and NYC, and a few occasional trips outside that region. Yes, I’ve had delayed trains, sometimes by hours. But the vast majority of the time the trip has been pleasant, quick, and on time.

And it’s not like you never hear about delays, cancellations, or other problems on planes, either, is it? Do the words Jet Blue ring a bell?

Here’s one great thing about the train that no one else has mentioned. You don’t have to worry about your laptop’s battery running down, no matter how long the trip is: 120V AC outlets at every seat!

Their services are fine, but I cannot stand the TV commercials with Gilbert Gottfried doing the voice of that stupid duck.

I took The City of New Orleans (does a train line get italicized?) from New Orleans to Harrisburg, PA a couple years ago.

Overall, I’d have to say that it wasn’t a particularly pleasant experience. I didn’t have a sleeper, so by the time I got to Pennsylvania, I was absolutely exhausted, since sleeping in the regular seats was nearly impossible for me. Naturally, that led to several of those middle-of-the-night, soul-baring conversations with complete strangers in the dining car. I’ll give Amtrak that - you can meet some interesting characters. Maybe not as interesting as Greyhound, though. IME, the quality of conversation is inversely proportional to the price when it comes to public transportation.

I was more than a little pissed at myself when I later checked up and realized that I could have flown and saved myself two days and a lot of frustration for only $30 more.

Thanks everybody, you’ve really calmed a lot of my fears. Skylark, I would love to hear how your trip goes. And thank you far all the nice suggestions, beanpod. Since we’ll be going mainly to goof off, I think the delays will be okay. I’m not buying tickets yet, but I feel a lot better about the whole idea. It seems like this will be the perfect time to try it, and I’ve always wanted to ride the train. Hopefully it will be a fun experience.