A couple of days ago I bought MS Office 2010. Since then I have downloaded and opened several employment-related documents from the state of Wisconsin – an unlikley source of corrupted files. Anyway, when I opened them, a little yellow message bar would appear about the document saying, “Protected viewing… internet document… blah blah blah” followed by a button labeled “Enable Editing”.
The theory is that a downloaded document may be corrupted or infected and this “protected viewing” mode may prevent infections or some other problems. But I couldn’t enter any information into, say, a job application. The result of pressing the “Enable Editing” button was to crash the whole program, every single time no matter which document I attempted to edit. So today I ran out of patience fiddling with it and called MS tech support. I suppose I should feel lucky they talked to me at all, but they do at least offer a 90 day warranty after purchase.
I went through the whole explanation with “Nasir”, who ended up remotely taking over my computer to see the problem. And the problem turned out to be – the enable button supposedly isn’t a button. There is another link on that yellow menu bar for “more information” and if you click on that link it goes to another page with a nearly identical “enable editing” button (it’s a little larger). THAT button works fine. Anyway, then Nasir went into a “Trust Center” page, and switched off the protection functions for internet dowloaded documents.
I actually said to Nasir, “You mean that thing on the menu that looks like a button is not actually a button?” He said, “Yes, sir.” But he was wrong. It is indeed a button – it is the “Crash and Close MS Word” button. No word from Nasir why MS Word needs such a button. And his fix was stripping off whatever protection the program might have offered by the use of the “Protected Viewing” mode. I suppose I’m okay with it. I’m not in the habit if going to shady websites and downloading Word documents from them.