What happened to corporate responsibility? I use FedEx several times a week for business purposes. I send documents with deadlines, and I’m cheap enough that I only pay for overnight shipping when it 'absolutely, positively has to be there overnight." But, of course, being the true paranoid that I am, I also always request a confirmation of delivery email.
So Tuesday I send a package off. It’s a heavier than usual package, but because of the fact that I have to do these documents in WordPerfect and Microsoft products HATE WordPerfect so my WordPerfect crashes every time I turn around, I can’t cheap out and send it second day. Nope, have to pay the extra for overnight.
Wednesday comes and goes…and mid-evening I realize, hey, no confirming email! So I look online to track the package – and it says that when they tried to deliver the package, the business was closed. Well, of COURSE it was, you fucking idiots, it was AFTER BUSINESS HOURS!
So I call FedEx today. Package STILL not delivered by 11 a.m. It seems reasonable to me that if I PAY FOR OVERNIGHT DELIVERY AND THEY DON’T DELIVER OVERNIGHT, I SHOULDN’T HAVE TO PAY FOR OVERNIGHT DELIVERY.
Wrong, oh express-breath. It’s NOT THEIR FAULT! It’s NEVER THEIR FAULT! The brain-dead twerp on the phone goes researching on their computer system – on screens that I of course am unable to see in any way, shape, or form filled with excuses and other assorted lame-assed explanations for their UTTER FAILURE TO ACCEPT CORPORATE RESPONSIBILITY – and assures me that they have good and sufficient reasons for failing to live up to their end of the contract they’ve made with me, which was that I paid them to deliver overnight so stupidly expected they WOULD deliver overnight, and therefore I STILL have to pay for overnight delivery even though it takes the fucking package 48 hours to get there!!
This is at least the third time this year that FedEx has failed to deliver a package on time and assured me that – everyone together, now – IT’S NOT THEIR FAULT! What the fuck happened to corporations accepting responsibility for their screwups??? I mean, you expect that from the Postal Orifice – only time I tried to send a package overnight with them, first words out of the clerk’s mouth were, “We don’t guarantee overnight delivery on this overnight delivery package!” – but FedEx BUILT its business on GETTING THE PACKAGES THERE. Now all of a sudden they’re not doing it, but they expect me to pay full price anyway for half-assed service???