Look, Payless saleslady, I just came in here to buy a pair of shoes. All I want is my usual all man-made material black size 13 sneakers for $19.99 and I’ll be on my way. I see the big display wheel of socks. I can’t get to the cash register without passing Sock City. So I think if I wanted socks I would be able to get them without any prompting from you. Even if I really wanted socks and had somehow forgotten in the orgy of joy that is picking up my box of shoes, Sock City stands as a monument, so that I will remember “hey, I need socks” without your assistance. I understand that part of your job is trying to make that add-on sale, and so while I don’t particularly like your asking if I want any socks today, I am willing to countenance it once and respond with a polite “no thank you” as I did. This should be your cue to finish ringing up my shoes. This should not be your cue to say “they’re on sale,” necessitating me to say “no” again, ever so slightly more sharply. You should then under no circumstances respond by saying “50% off so they’re normally a dollar but you could get them for fifty cents” while actually pulling the most hideous pair of socks (navy blue with disconcerting pink polka dots, not even men’s socks in fact) off of Sock City and thrusting them at me for inspection, thus requiring me to say very brusquely indeed “I only want the shoes, I do not want anything else.”
In other words, ask me to buy socks once if you must, and when I say no, SHUT THE FUCK UP AND RING UP MY GODDAMN SHOES. Thank you.
You’re still okay, Spanky, the title of the thread was “Which letter in the word “no” confused you?”, and as “o” is a letter in the word “no” you’re completely safe, and your response made sense.
See, like so:
“Which letter in the word ‘no’ confused you?”
“Actually, it might be the ‘o’…”
Thanks, y’all. Now I have that damn song stuck in my head.
What part of “no” don’t you understand?
To put it plain and simple, I’m not into one-night stands
I’ll be glad to explain it, if it’s too hard to comprehend
What part of “no” don’t you understand?
Any manager who makes an employee continue a sales pitch after the customer has said no is a moron. I used to work setting up service calls for Sears and we had to pitch the callers detergent. It was clearly understood that once the customer said “no” that was it. Nowadays it seems like everyone does this add-on sales shit and no one will take no for an answer unless you pretty much tell them to shut up. My credit card company pitched me, even when I called complaining about a monumental screw-up on their part (I was an “irate customer”) until I spoke to a department manager and made her notate “no pitches” on my file. My cable company not only pitches me after I report a service problem, they pitch me by recording before I can even talk to anyone, they even pitched me tonight as a way to solve a channel outage. I can’t even buy a fucking CD without getting three sales pitches (to join their frequent buyer club, to buy CD scratch remover and to donate to the Red Cross, in that order). I mean shit, does “do you want fries with that” really work so well that every merchant has to do it now?
