Does anyone know what federal agency regulates United Parcel Service, and how to make a complaint with them? Thank you.
You would be best to first complain to the company itself.
Then next you could try your state Attorney General’s office.
For federal, perhaps Surface Transportation Board, but I wouldn’t imagine they would take consumer complaints?
Also Better Business Bureau…
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Here’s a page that explains which agencies have regulatory jurisdiction and for what purposes:
http://www.wikinvest.com/stock/United_Parcel_Service_(UPS)/Government_Regulation
None of them handle consumer complaints.
UPS is a private business. If you paid for their services with a credit card, you can dispute the charges with your bank if you believe you have good cause.
Otherwise, it’s pretty much a deal that if you don’t like their service, then don’t use them. There are plenty of alternatives.
I don’t think there’s a specific agency that regulates the package shipping business, rather the various parts of the business are regulated by specific agencies. Like the Surface Transportation Board if the problem is their trucks, Corporate Division if the problem is dividend reporting, Consumer Protection if the problem is fraud, etc etc etc.
If I had to pick a single gov’t agency, it would have to be District Court, and you’d complain by filing a lawsuit. However, you may have to complain to UPS first, and you might have to file in State Court first if there’s State Laws in question.
Perhaps more details of the problem are needed before any factual answer can be had.
It depends what you want to complain about. Are there errors with their quarterly filings, and you’re a shareholders? Might want to talk to SEC.
Thanks for all of your help. I think I got the problem resolved directly with UPS. Sometimes one has to build a little fire. When it starts getting hot, they get the message. I have had to do this for 30 years with my normal customers, but I usually arrested them.
To answer the now-moot question, The Surface Transportation Board, which replaced the the Interstate Commerce Commission in 1995. It has been my experience that a complaint addressed to a federal regulatory agency does get read and does get followed up on promptly, no matter how trivial the question.