They actually brought up, but I knew it going in. It was just presented as something I would naturally want, because packing it up and waiting for FedEx to come get it and the return 2 weeks later to “miss me” and leave a notice would be for my convenience.
Point of clarification: Customers got ‘scolded’: “Are you done screaming at me? I’d very much like to let you know what I can do for you, but you seem more interested in being angry.” or some variant of that. And that sort of bluntness only came out after “Let The Have Their Catharsis” and “Active Listening” strategies tanked. The Company (management and my Kool-aid drinking ex-cellmates) gets ‘punished’ now by the lawsuits I help my new employer identify and bring against them for being shitheads.
A week is longer than the three or four days it usually took. And honestly, it’s just not realistic to expect most computer repairs to be quicker than that. They’re the only company I’ve ever dealt with that routinely turned around warranty work that fast. My daughter recently had to do without her TV that was under warranty for a month before finally getting a partial refund that allowed her to get a smaller replacement. And that involved countless phone calls, several emails, two trips to an authorized repair center 40 miles away and a threat to forward all correspondence to the state attorney general’s office.
When my company bought Dells as the new replacement desktops around that same time, we had nothing but problems with them. That’s when I too decided I would never buy one.