Your quote seems to offer a solid answer to the question posed in your subject line. The comments submitted to news articles (and lots of other places, like YouTube videos serve as a peurile outlet for the posters, but they are a complete waste of everyone else’s time. If you’ve never read the comments below a news article, try it sometime; you’ll develop a dim view of humanity.
They are closing the comments for the same reason that carnivals have closed their side shows: sure, it might attract some traffic, but only the lowest and most ignorant.
But seriously, for every thoughtful and insightful discussion of facts, opinions, and social policy, some intern is wasting a lot of hours wading through “‘Barry HUSSEIN Obummer’ der her amirite?” or “hash tag Anonymous let’s kill the oligarchs”, trying to avoid the legal and financial exposure if some schmuck actually manages to organize something more dangerous than a virtual circle jerk of like-minded idiots. Or at least that’s my assumption.
Comments range from pathetic idiocy to scary, nasty, vile awful sociopathy. Moderating them would take a lot of people a lot time ($).
They generally serve no use.
One good use is for corrections. Articles are wrong a lot and it would be handy to have a place where those would go. Except, who would vet them, etc.?
Another reason is that most sites are giving up on having their own little social network thing. People are just moving to Facebook and such. Go to the Facebook page for the news site, flame all you want. It’s not the news site’s problem now, it’s Facebook’s. (I.e., no one’s.)
Comments sections on news sites of any type are pretty much worthless unless well-moderated. Most news outlets don’t have the money to pay moderators, so closing them down is the next best thing.
As long as Social Media giants still allow Free Speech, the crimes of Political Incorrectness and Aggravated Political Incorrectness are tolerated. For how long?
Like all lovers of democracy, they prefer it quiet and respectful, as in their fond imaginings rather than as it is in horrid reality.
Plus it should be desperate to be guided by wise teachers such as themselves.
Would it be possible for hackers to use comments to either insert malicious code or to at least see where the database for users lies in the website’s server or something along those lines?
My guess would be that news companies are uncomfortable with the comment section because sometimes the comments can end up being about how crappy and inaccurate an article is, as well as the poor quality of the writing - among other things.