I am sitting here in my apartment right now, waiting for UPS to deliver something. I have absolutely no confidence that they will before I leave for work. UPS has never, in at least five years, delivered something for me while I was actually at home. I end up getting most of my packages on the third, and last, attempt only through what seems to be pure luck (i.e. someone else being there to sign for the package)
Now, my question doesn’t apply to this exact situation, because I don’t have to work until 3 p.m. today, but I wonder why UPS or FedEx or any other similar company hasn’t tried to do more odd-hours delivery in an effort to win more business. Every year, more and more households become two-income households. Both parents are away and the kids are at school. Not to mention single folk like me who are almost never at home during normal work hours.
So more and more people come home to that dreaded UPS/FedEx post-it telling us an attempt was made to deliver our package, and it will be delivered the next business day. Of course, the overwhelming majority of the time it will be delivered during is while you’re at work, again.
Sure, sometimes you can specify that the package be left at your door, anyway. But obviously not everyone would be comfortable with that. And those of us that live in apartment complexes have no way to guarantee that the deliveryman can even get buzzed in in the first place.
So wouldn’t it make sense, from a business standpoint, to let customers request that a package be delivered between only, say, 5 p.m. and 9 p.m.? Or even on a weekend? And, if so, how come no one’s done it? (And if I’m wrong in that statement, please let me know.)