I called L.L. Bean last night to see about exchanging the belt I ordered from them (too big, fancy that).
[li]The number was plainly visible on the invoice. There was no sleazy attempt to hide it.[/li][li]The call was answered after two rings.[/li][li]The call was answered by a human being.[/li][li]The person who answered my call was also the person who handled the exchange. There was no passing me to other departments.[/li][li]She was friendly and helpful.[/li][/ol]
I love doing business with L.L. Bean. Their stuff is pretty good, too.