Sure, give me a call I will have one of my guys come out and fix it and you will have an exact explanation. We can’t see inside your router from here and there are dozens of common brands of routers all using their own interfaces. Asking me to explain your problem when there are about 15 common reasons for it. I gave you a polite example of what to look for, you would rather complain about your ISP.
The script readers at your ISP are not techs, all you stumped is a flowchart sitting at a phone.
We have Verizon at home, and it seems that when I wanted to set it up, I had to either run some programs on the CD or go through a process which Verizon walked me through and which involved setting up a network password on the cable modem router. It definitely was not just plug and play.
I was wondering if it had to do with the speed of the WAN port. From this site Dlink suggests it may be a problem. I did not find the option to change this on my router. Maybe the older outer is allready at the slower speed.
I really did get walked through the set up by tech support people for the router (Not the ISP, out of the many times we called the ISP we only found one person that was helpful.) I had no problems setting up passwords and connecting to the router, it was always the router that kept telling us it wasn’t connected to the internet. No combination of power down/ power up helped.
Anyway, I appreciate the help. Now that we have a system that is working, I don’t think I will mess with it.
I had trouble recently getting a newly-purchased Linksys wireless router to talk to our existing Westell DSL modem. The setup for the router would proceed smoothly, but in the end the router software would report that it could not connect to the internet. Other than a suggestion to cycle power (which didn’t change anything), no help was offered by the Linksys installation software.
I went online (with my laptop plugged directly into the DSL modem) and Googled based on the specific models of modem and router. I got a lot of hits; apparently this wasn’t too uncommon.
Many solutions were offered in various places. Some were really complicated, calling for changes to all kinds of stuff I really didn’t understand inside the router & modem configurations. I couldn’t get any of them to work, despite following them to the letter. The reset (“return to factory default”) buttons on the back of both devices got used a lot.
What finally worked was changing the IP address that the router gave to itself. (Apparently, the router and the modem shipped with the same default.) That solved the problem immediately and completely.
I don’t completely understand why, to be honest. But I kinda stopped caring too much once I got things working. Perhaps something in this tale of woe will prove useful in your case…
Guarantee this is a router configuration issue. Probably set to PPOE instead of DHCP or something silly like that.