Are there any Win 7 regisrty Experts on board who could recommend a reputable Registy Repair program foi beginners to help assist me with my issue, below?
My issue is thatr I have tried two different CD-ROM drives in my Win 7 PC llately and they do not work. The one worked like a champ for years and then it just stopped woking recently. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19])
What I have done so far.
Image restore was unsuccessful at resolvoing this driver issue.
In Device Manager I have deleted the conflicted ATAPI device and rebooted. On reboot the OPS recognises the ATAPI device but cannot resolve the driver issue.
That is the extent of my driver troubleshooting knowledge.
(Rhetorical question: Why don’t I just upgrade to a higher level of Windows?
This PC has great personal value to me and, yes, this is going around a lot lately, but money is extramely tight and I am a Tech dinosaur. Feeble excuses, yes I know.)
Any assistance would be greatly assisted.
I will be on the board for a few weeks in order to be able to respond to any back and forth regarding this OP.
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The old way was to just delete the hard drive interfaces from device manager and use device managers “scan for new devices”, or just reboot, and when it automatically reinstalled hard drive interface drivers, the CD would be working again. Basically just a reset of all the IDE ATAPI devices.
Upon rereboot, I see a pop-up near the tray stating that a new driver was found, but ultimately, in device maanager, this driver still shows conflicted.
There is a chance this is a hardware switch issue. Usually called a jumper setting.
On connecting the replacement CD Rom is it on a shared cable, likely the one going to the hard drive?
If so the Hard Drive is probably set as the primary drive and the CD Rom needs to be set to the secondary drive.
Make sure you set the CD Rom to Secondary/(Slave). Optionally you could run a cable just for the CD-Rom. in many ways that is better. Assuming the motherboard supports this, which usually they do.
On the back of the CD rom is will have a setup somewhat like this:
My CD ROM Drive and HDD happen to be connected by RED SATA Cables (I beleive that these may be referred to as SATA 1 Cables?) rather than the HDD cables.in your digital image.
Sorry to be so difficulat, but could you please possibly make this work ffor me with the SATA cables instead of the HDD cables…
Actually the SATA and HDD do the same job in the end and have nothing to do with this problem. They’re just the data cable.
Check the CD Rom for the Primary/Secondary (Master/Slave) Jumpers like I explained above. You cannot have both on the same cable with the same jumper setting. Change the CD to the secondary jumper setting.
-Or- if you have a second SATA port on the motherboard and another SATA cable you can hook the CD-ROM to that port instead with its own cable. They used to recommend this strongly anyway, not sure it matters with SATA. I am a little out of date on my PC building.
Two drives on the same SATA data cable? That shouldn’t work. Are such cables even available?
You can power two SATA devices off the same cable but the data ports should only support one drive each. There shouldn’t be any jumper issues with a SATA CD-ROM as far as I know, since you shouldn’t be able to connect multiple devices.
Unfortunately, there are a lot of possibilities for what’s causing this, including registry entries or needing to update drivers or maybe even a BIOS issue.
The first thing I’d try would be downloading drivers for the drive, uninstalling any existing drivers, and installing the updated ones. Then reboot and see if the device conflict goes away. Don’t necessarily rely on any drivers Win7 would automatically find. Try seeing directly if the manufacturer has any legacy CD-ROM drivers that might work.
This isn’t a thing for SATA. SATA is purely a point-to-point connection and there are no jumpers for configuring anything.
The OPs issue is usually caused by problems with filter drivers. These are essentially vendor-provided extensions to the standard CD-ROM driver that process data to or from the drive before being used by the OS and applications. They are/were commonly used for CD burning and multimedia software to add support for additional CD formats or functionality.
If you have software like MusicMatch Jukebox, iTunes, Nero (these are just examples, not the only software that uses filter drivers), or any other software that has some kind of DVD/CD-R/RW functions it is possible they used filter drivers, and they are now missing or damaged and Windows gives an error when trying to load them. They could also be somewhat buggy and fail due to other changes or updates. There are other possibilities, but in my experience as a technician these were the most common use for filter drivers.
You will need to remove the references to filter drivers from the Registry:
Open the Start menu, click Run, type in regedit, then press Enter. Approve the UAC elevation prompt.
Browse the left pane of the Registry Editor window to this path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Note: When you open the Control\Class tree there will be a large number of keys with long numeric names. Make sure you select the key that exactly matches {4D36E965-E325-11CE-BFC1-08002BE10318}. There are several that have the same last part but differ in the first few characters. This key is specific to CD-ROM devices.
Back up the {4D36E965-E325-11CE-BFC1-08002BE10318} key by right-clicking on it in the left window and choosing Export. Save the .reg file to a convenient location. If this procedure is not effective or results in other issues the key can be restored by double-clicking on the backup .reg file and adding it back to the Registry.
Look in the right pane for values named UpperFilters or LowerFilters. Right-click them, if present, and click Delete. Take note of the data values in the right pane; it may help you identify the associated software.
Close the Registry Editor and restart your computer. Check if the CD-ROM is working correctly.
After removing the filter driver entries you may need to remove or reinstall any software that relied on them, if you still use that software.
I don’t recommend the use of “registry cleaning” software as a general practice. They are very broad in what they remove and tend to cause more problems then they purport to solve. If you use software that allows you to selectively identify and remove the necessary values that is OK but overall “cleaning” should be avoided.
