Can anyone help a “blind” man find a tech number for Windows Media Player assistance or even a WMP oriented email addy? I’ve been searching all over and apparently my eyes are not working correctly…sigh
Microsoft has a support section for Windows Media Player. The prices are outrageous, though. $35 for email support and $245 for phone support.
What’s the problem? Have you tried asking other users? Like here on the SDMB, or perhaps a paid service like Google Answers? You don’t pay unless you’re satisfied with your answer.
I forgot that mention that Microsoft also has a self-help page for WMP. You should take a look at that first if you haven’t already.
What do you need assistance with? I am a MS Windows Media employee, and can probably help you even though I don’t work directly on WMP.
Cool!
My own WMP employee, lol… this could work-well, maybe.
I want to know if it’s possible to ouput the processing that the EQ and SRS plug-in achieve in WMP so I could burn a CD for myself and have each song EQed just the way I like.
I finally found a number yesterday and the guy said it was a “play-only” situation, so there wasn’t much he could do.
Another fellow (not MS related)suggested I save the speaker ouput into a file and burn it, but if it’s possible I would need some kinda “step-by-step” as I’m just breaking-in to this whole challenging world of sound/data capture.
I understand that WMP really doesn’t want there to be a way to do this, but it’s not like I’m copying CD’s for other people- I would only go through this must trouble for myself, lol I’m an audiophile and that is my burden to bear 
The other fellow is correct. WMP is not designed to record things (other than ripping tracks off of a CD), so you’ll have to use another program to do what you want to do.
There’s a few different options, none of them really easy 
If you want the exact EQ and SRS sound from WMP, what you’ll have to do is play back your audio in WMP, while recording the output using a 2nd piece of software running at the same time, recording from the speaker output signal. How to do this will depend on what sound card you have. More info below.
The other option is to use a 2nd piece of software, and use its own EQ settings (probably won’t find SRS though) to modify the song directly, save it, then you can use WMP again to burn that song to a CD.
A good piece of software you could use for either of these is Goldwave, available at goldwave.com. There is a free trial version available. The most powerful tool would be something like SoundForge, which costs a lot of money.
To record a signal coming from WMP (or any other windows program) -
Open up your Volume control app (Start->All Programs->Accessories->Entertainment->Volume Control). You’ll be looking at the Playback volume settings. Select the Option menu, and click on Properties. Select the Recording radio button, and you’ll see a list of available recording devices below (Line, Microphone, etc). You’ll need one called “What I hear”, “Speaker”, or “Wave out”. Check the box next to it, then hit OK. You’ll now be back into the volume setting view, but with the Recording devices. Find the Speaker/Waveout device you selected before, and check the “Select” box at the bottom. This is telling your sound card driver that you want to use this particular device when you record audio.
Now go into your recording program, and prepare it to record a new file, however you do that. You’ll want 16bit, 44khz stereo at least. Get some music playing in WMP, go back tot he 2nd program and hit record. Some audio signal should be picked up.
Once you get that working, then you can get to recording each song you want re-mixed. Start recording in the app, hit play in WMP. Wait til the song is over, then stop recording. You can then trim off the initial silence you recorded.
Note that ALL sounds coming from the computer will be recorded, so close any programs which may make beeps, boops and “uh ohs!”.