Has anyone had Word 2000 freeze on saving in Windows 2000?
Aack. I tried NOT to open this thread…
Does it happen all the time? Intermittently? With any document? With a specific document?
Gotten a new printer lately? Reinstalled a printer driver lately?
Oh, and I’ve been using the 2 together since like February and haven’t had a single freeze/crash yet… YMMV.
The user says it happens on all four PCs.
I got it to lock regularly saving a one line Word doc.
4 PC’s. Ok, is Word installed locally or on the network?
Try this: shut Word down, Ctrl+Alt+Del to kill any stray winword.exe’s in the background. From the Run line, (Start/Run) type “winword.exe /a” and hit OK. Word should open. (Maybe even faster than it normally does, but I digress.) Try to reproduce the problem while using Word in this diagnostic mode.
If it doesn’t recur, you’ve got one of 3 problems. The /a switch bypasses a bunch of stuff, the Startup folder, the normal.dot template (that all blank Word docs are based on)and the Data key in the Registry. So if the /a seems to fix the issue (ugh), search for normal.dot on each machine (or on the network drive) and rename it to like normal.old. In Windows Explorer, navigate to the following folder: Program Files/Microsoft Office/Office/Startup. Select anything in there, right click and choose cut. Paste whatever’s in there to the desktop. Try opening Word again the normal way (not with the /a) and test…
If that doesn’t work we’ll break out the big guns. 
I did Word/Win2k support for about a year… eek!
They still lock up.
It locks up with the /a, or it locks up after you rename/remove stuff from startup?
Sorry.
It locks up using the /a switch.
Thanks,
CP
Cool. That helps narrow things down. Again, is Word loaded individually on every machine or on a network?
This is gonna sound bizarre, but are all 4 PC’s sharing one printer/printer driver? If so, make sure the printer driver is the most current version (download from their website), remove, reinstall and update it. If they’re not sharing a printer driver, try it on one machine anyway…
Word is loaded individually.
They share a printer.
I’ll uninstall it and see what happens.
Thanks again.
Yep, if they share a printer driver and word is loaded locally on each machine, it’s prob the printer driver. Word is a a freak when it comes to printer drivers; the least little blip in the driver and Word will trip over it… even when you’re not printing.
Good luck! Word sure can be a bitch at times.
That was it.
Cool.
Thanks.
I bet the admins love this thread.
Woohoo! Yeah I was gonna suggest taking this to email but hey, I’m not good at much, so I wanted to flaunt it.
Always a pleasure to save someone the $35 it costs to call for Microsoft tech support.
Ok, rasa, now that I have your attention, why do I get an error message that says that the document I am trying to open is “locked for editing by ‘another user’”. I’m the only user on this PC. There is no “another user.” This happens after it crashes (about once every couple of days or so) and I have to bring Word back up.
The only way to get around this is for me to totally restart my computer. Then it tells me that changes were made but not saved in the global template, and do I want to load the changes. I didn’t make any changes in the global template.
Next question. Where is the option to bypass the confirm on delete block? I block text, I hit delete, I want it to go away. I don’t want to have to hit “y” to confirm what I already told it to do. I’ve looked for how to toggle this off, to no avail.
Next question. Is there a way to lock (password-protect) a folder? I can protect a document, but I’d like to do it for a folder.
Next question. Why is Wordperfect 8.0 so much better and easier to use than Word?
dive: When Word crashes on ya, sometimes there’s a little piece of it running in the background still. If you don’t want to totally restart after it crashes, just do Ctrl+Alt+Del, and end task on any instances of winword.exe. Piece of your document are still hanging out in memory, hence the “another user” message. YOU are the other user, Word just doesn’t know that so it keeps you from using the doc.
If you get that error about the global template, say no, you don’t want to save the changes. Cancel out. Close Word, and search for normal.dot. Rename it, restart Word, good to go.
The confirm on delete block is cuz you have Help for WordPerfect users on. Go to Tools/Options/General (hmm don’t have Word in front of me, if it’s not on General look at the other tabs) and uncheck Help For WordPerfect Users and Navigation Keys for WordPerfect Users. Byebye prompt to delete text.
Word doesn’t control folder passwords, just the document level passwords. Try Help in Windows Explorer. Next.
It’s not so much worse than WordPerfect 8. You’re just used to one over the other. They both have problems, they both have benefits. Lemme guess, work for a law firm?
Now before we get yelled at by the mods for inappropriate forum behaviour, let’s cut the support posts out for now…
That’ll be $35, please.
Man, I don’t miss doing phone support! Heh. Good luck!