Word 2000 crashes on Win XP Pro

Factual Questions
1

A limited user on a Win XP Pro machine.
Word crashes either after opening a document or not opening a document.
Sometimes with an offer to send a report, sometimes not.
Sysclean and MacAfee find no viruses.
I’ve deleted NORMAL.DOT and uninstalled then reinstalled Office.
Any ideas?
Thanks

2

Are you sure you deleted the right copy of normal.dot? Do you use roaming profiles?

3

I did a search and found two copies, deleted both.
We don’t use roaming profiles.
Thanks

4

Is there anything in their Application Data\Microsoft\Word\STARTUP or Program Files\Microsoft Office\Officex\STARTUP folders?

5

No.

6

Does Word run ok under a different user account on that machine?

7

No, limited user and administrator crash alike.

8

What happens if you start Word in safe mode (Start, Run, winword /a)?

9

You’ve installed Office 2000 SP3, right? Check this link.

10

It crashes.